Parts Specialist - Union GBA

Compensation Compensation Pay Range: $17.05 - $23.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses or premiums that may be paid in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Responsibilities Follow and promote all company customer service programs such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot. Promptly greet retail and walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise. Assist managers and installer service specialists in serving professional customers as needed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store on the phone by answering calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee. Accurately maintain and secure the cash drawer, accept cash and checks, make change correctly, and process credit‑card transactions. Process exchanges and returns for credit in a friendly manner and in accordance with company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with the completion of daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, and cleaning. Prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, and perform inventory cycle counts. Operate a brake lathe and other store test equipment after corresponding training is completed and company requirements are met. Perform various in‑store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules). Occasionally drive a delivery vehicle to make deliveries when business needs dictate; a driving record that meets company‑mandated eligibility requirements is required. Perform all other duties as assigned. Provide a high level of service to retail and installer customers. Support store management in accomplishing assigned tasks. Qualifications Required: Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly, and professional customer service. Must be able to multitask, handling customers on the phone and in the store simultaneously. Desired: Familiarity with automotive parts, cataloging, and weather‑index system. Experience in automotive sales or service. ASE certification. Fluency in multiple languages; Spanish highly desired. Bilingual candidates encouraged to apply. Total Compensation Package Competitive wages. Paid time off. Stock purchase plan. 401(k) with employer contributions. Medical, dental, and vision insurance with optional FSA. Team member health and wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Employment O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io option 1, and provide your requested accommodation, and position details. #J-18808-Ljbffr O'Reilly Auto Enterprises, LLC