Content Specialist

Description Who are we? Workiz is the all-in-one field service management platform built to help service businesses grow. From scheduling and dispatching to payments, communication, and AI-powered tools, Workiz helps field service pros run and scale their businesses more efficiently. Who are you? As a Product Content Specialist, you will own two closely connected responsibilities: translating complex product concepts into clear, customer-facing content, and ensuring Workiz employees have the product knowledge they need to do their jobs. On the content side, you will create help center articles, release communications, in-app guidance, video scripts, and UI copy that help customers discover and adopt new features. On the enablement side, you will own internal product training for customer-facing teams, co-facilitate live and async sessions, maintain LMS content, and ensure our employees are always a step ahead of the product. You will work closely with Product and Enablement to set priorities and maintain quality across both tracks. This role is ideal for someone who is equally comfortable writing a help center article and running a live product training session. What You'll Do Master the Content: Create and maintain customer-facing product content, including help center articles, FAQs, UI/UX copy, release communications, and product documentation. Drive Product Adoption: Develop customer education experiences through interactive product tours, tutorials, video scripts, and visual content that drive product adoption. Enable Internal Teams: Lead internal product enablement by creating and delivering training sessions, onboarding content, release guides, and role-specific learning materials. Manage the LMS: Co-manage and maintain LMS content, assessments, and enablement resources to ensure customer-facing teams remain confident and up to date. Bridge the Gap: Partner with Product and Product Marketing to translate complex product updates into clear, engaging content for both customers and internal teams. Align the Organization: Collaborate with Customer Success, Support, Sales, Customer Onboarding, and Enablement to ensure consistent messaging and successful feature adoption across the customer journey. Optimize Through Insights: Use customer feedback, support trends, and product insights to identify knowledge gaps and continuously improve product education and enablement. Leverage Modern AI: Leverage AI and modern content creation tools to accelerate content development, improve quality, and enhance the customer and employee learning experience. Requirements Experience creating content for SaaS products or B2B software Experience with LMS administration and creating internal training and async content Familiarity with field service management, CRM, or operations software Experience with video editing or creating product tutorial videos Experience writing UI/UX copy and designing onboarding experiences, both customer-facing and internal Experience working cross-functionally on a global team Familiarity with AI-powered products and customer education best practices Tools you’ll be using: Zendesk Jira Confluence Figma Navattic Beamer Mindtickle Google Workspace Success in This Role Looks Like: Internal teams are equipped, confident, and accountable for product knowledge before launches — not relying on PMs to answer basic product questions Translates complex technical updates into clear, digestible training experiences matched to role-specific needs Customers can quickly understand and adopt new features through self-service content LMS content is accurate, up to date, and actively used Product launches are supported by clear internal and external communications Support ticket volume and internal product questions decrease as content coverage improves Perks Fuel Your Flow: Stay energized with a fully stocked kitchen featuring premium coffee and a curated selection of snacks. Beyond the Desk: We’re big on culture. From our monthly Book Club to catered lunches and hosted happy hours, we make space for real connection. Compensation and Benefits Market-level compensation based on experience: $71,000. Workiz provides a comprehensive benefits package, featuring employee stock options, up to 100% employer-paid Medical, Dental, and Vision coverage options for employees plus generous dependent coverage, and a 4% match on 401k contributions. Paid Time Off: 16 days per year (that grows with tenure!) Sick Leave: 5 days per year. Inclusivity Statement At Workiz, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes Workiz a more interesting and innovative place to work, and we strive to make Workiz a welcoming and inclusive place for all. #J-18808-Ljbffr