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AI Operations Lead - Customer Experience & Automation

Ramp

Ramp is seeking an AI Operations Manager to own the strategy and execution for how AI transforms Ramp’s Customer Experience teams and AI agents. You will build, ship, and scale AI-powered tools and workflows that make Ramp the most effective customer experience delivery company, serving millions of customers and internal teams. You’ll work at the intersection of CX, product, applied AI engineering, and operations to define an optimal agentic journey, blend human and AI operators, and proactively #J-18808-Ljbffr Ramp

Vacancy posted 3 days ago
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