Senior Operations Service Manager
Lumen Technologies
Serving as the primary operational interface for a portfolio of elite enterprise customers, the full-time Senior Operations Service Manager will manage escalations, drive operational transformation through automation and AI, and ensure a differentiated customer experience in a remote work environment. Key responsibilities Act as the primary escalation point for enterprise customers, coordinating internal resources to resolve complex operational issues Develop and deliver customized operational reports and presentations to executive audiences, translating complex data into actionable insights Lead initiatives for operational transformation, focusing on automation and AI adoption to enhance service delivery and efficiency Required qualifications Bachelor's degree or a minimum of six years of relevant professional experience in operations, service management, or telecommunications Experience managing high severity customer escalations and supporting enterprise-scale customers Demonstrated experience with automation, AI tools, and digital transformation initiatives Strong executive presence with the ability to effectively communicate complex information to senior leaders Proven ability to lead change and influence behavior within an organization #J-18808-Ljbffr
Vacancy posted 1 day ago
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