Sending Fulfillment Center (SFC) Team Lead

Open Role

This position is responsible for direct support of Area Manager and overall warehouse operations per the respective process path. Responsibilities include, but are not limited to, processing orders, maintaining quality control within process, as well as coaching and development of a team of associates while managing other administrative tasks.

Who You Are

• Strong team player, self-starter, positive attitude and high integrity
• Excellent communication skills (verbal & written)
• Proficiency in Google Suite (Gmail, Documents, Drive) and internal warehouse management system (i.e. Koerber)
• Attention to detail, drives tasks to closure efficiently with error-free end results
• Strong sense of urgency, superior problem solving, organizational and time management skills

Required Qualifications

• Ability to arrive 15 mins prior to shift start time to help prepare shift
• Must be able to lift 49 lbs
• Ability to be on feet for upward of 10 hours per day
• High school diploma or equivalent
• Leadership experience involving conflict resolution, managing interpersonal relationships, and providing leadership and feedback in challenging situations
• Continuous improvement experience, including process optimization in a warehouse environment and knowledge of lean process improvement principles

A Typical Day

• Helping support daily management of department duties, including allocating labor, leading meetings, and assigning job duties
• Assisting the floor as an associate resource, training associates and verifying SOP compliance
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance
• Providing policy follow-up, attendance tracking (duties do not extend to discipline)
• Coaching associates to work safely at all times
• Participating in safety initiatives
• Filling in as needed with production duties
• Fully understanding workflow and daily production goals
• Reviewing and updating SOP as required
• Assisting in keeping work area clean and organized

What We Believe:

• One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team" core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
• Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
• Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
• Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.

What You'll Love:

• Comprehensive Medical Plans plans - we've got you covered
• LSA Program
• 401K Plan
• FSA Plan
• Monday - Friday 5:45 am - 2:30 pm shift (may vary and change depending on business needs)
• Location: 61st Ave & VanBuren (Phoenix, Arizona)

How we work: We work sane, sustainable and flexible working hours. We offer PTO, and have a genuine, supportive culture around work life balance and boundaries. We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization. We provide comprehensive benefits to reward and support our employees.

Who We Are: Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We're a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics. Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world. Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.