IT Analyst

IT AnalystLinder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.Reports To: IT ManagerResponsibilities and Essential Functions:Provide prompt and accurate technical support, ensuring a high level of customer satisfactionPerform desk-side Windows 10/11 workstation support in a networked office environmentSupport MS Office 365 and Outlook configuration and troubleshootingInstall and configure softwareAbility to replace hardware (cards, system boards, etc.) in both desktops and laptopsResponsible for printer and network file share configuration and troubleshootingPeripheral installationsConfiguration and troubleshootingSupporting employee iPhone and Android cell phones and associated applications.Assist employees on computer/user moves, adds, and changesResponsible for reviewing trouble ticket queues, documenting support and diagnostic activitiesEscalating problems as requiredAccurately and effectively resolve and close assigned trouble tickets in accordance with SLA requirementsOther tasks as requested by managerAdditional:Office will be in Leesburg, GAOccasional travel will be required to the surrounding area (day trips). Overnight trips are rare and infrequent but are occasionally necessary.Must be able to report to the office every day (Monday – Friday 8AM-5PM)Skills/Experience:1-3 years' prior experience providing customer support for Windows 10/11 and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting2 years' prior experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as TrackIt) and the ability to track and document actions taken1-2 years' experience replacing hardware in desktops and laptopsOutstanding customer service skills a REQUIREMENTStrong oral and written communications skillsExcellent interpersonal skillsSuccessfully demonstrate the ability to work independently with minimal supervisionProven record of diagnosing and troubleshooting workstation, application, peripheral, TCP/IP, and/or printer problemsExhibit strong organizational skills and the ability to follow documentation procedures for daily tasksAble to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computersEducation Requirements:Bachelor's degree in related technical field or equivalent experience (minimum three years)Above job responsibilities are intended to describe the general level of work performed by an individual in this position. Listed responsibilities are not intended to be construed as an exhaustive list of responsibilities, duties and skills required for this position.Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.