Team Leader, Senior Director Benefits

Built on meritocracy, our unique company culture rewards self‑starters who are committed to doing what is best for our customers. The Team Leader serves as the primary link between internal and external stakeholders, ensuring the effective delivery of products and services. This role provides leadership for the service team, driving client satisfaction through best practices, service coordination, mentoring, and strategic guidance. Responsibilities Oversee account management teams and coordinate complex projects. Support vendor negotiations, resolve client issues, and serve as a senior resource for clients. Directly supervise team members, review work for accuracy, manage team capacity, and ensure client deliverables are timely and accurate. Drive revenue growth, client expansion within the team’s book of business, and identify cross‑sell opportunities across the RSC/Brown & Brown portfolio. Support producers in new business development and proposal creation. Promote best practices, drive adoption of consistent processes, products, services, and solutions to enhance client management. Maintain executive‑level client relationships, oversee annual stewardship reporting, and build strong relationships with account management teams and clients. Stay current on carrier products and market developments to ensure team and client awareness. Partner with regional leadership and other Team Leaders to achieve broader Employee Benefits practice goals. Evaluate team performance, provide coaching, feedback, career development, and performance reviews. Support new business development through prospecting, value‑proposition creation, RFP/proposal support, and finalist presentations. Qualifications BA/BS preferred; 10+ years of experience in senior employee benefits account management or a consultative role with progressive responsibility. Strong technical expertise in self‑funding, stop‑loss, and alternative funding strategies (captives, direct contracting, reference‑based pricing). Demonstrated ability to exceed core practice competencies and mentor junior staff. Client‑facing experience within a consulting firm, insurance carrier, or brokerage environment. Ability to collaborate effectively across regional and enterprise‑wide employee benefits teams. Strong organizational skills with the ability to manage multiple priorities and deadlines. Commitment to continuous professional development and staying current on industry trends. Excellent presentation and public speaking skills. Advanced critical thinking and problem‑solving abilities. Strong attention to detail and proficiency in Microsoft Excel, Word, and PowerPoint. Active Life, Accident, and Health Insurance License required. Benefits & Total Well‑Being Medical, Rx, Dental, Vision, Life, and Disability Insurance. Employee Stock Purchase Plan (ESPP) and 401(k). Student Loan Assistance and Tuition Reimbursement. Free mental health and enhanced advocacy services. Paid Time Off, holidays, preferred partner discounts, and more. Brown & Brown, Inc. and its team of companies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. #J-18808-Ljbffr