Marine Service Coordinator

Marine Technical Service Coordinator

Step into a role where organization drives real impact. As the Marine Technical Service Coordinator on Ilmor Marine's Customer Experience Team, you'll be the hub connecting service teams, dealers, and partners, ensuring critical technical information flows clearly and accurately. You'll bring structure and reliability to documentation and processes that power exceptional service, both in the field and remotely. This is a great opportunity for someone detail-oriented, proactive, and eager to grow, with training provided to support your success.

Essential Duties

Technical Coordination & Support Operations

• Serve as the primary coordinator for incoming technical inquiries through email, and phone channels
• Point of contact for parts lookup support
• Route, track, and follow up on dealer, partner, and customer requests to ensure timely resolution
• Maintain communication logs and ensure all interactions are properly documented in CRM systems
• Support continuous improvement of Pit Lane (CRM) processes, workflows, and response tracking
• Coordinate with service teams to gather technical input and ensure alignment

Documentation & Knowledge Management

• Own and maintain all technical documentation, ensuring accuracy, version control, and accessibility
• Coordinate the creation and release of: Service bulletins, Troubleshooting guides, and Installation work instructions
• Manage updates to owner's manuals and dealer-facing documentation
• Standardize documentation formats and processes to improve usability and consistency
• Track and support seasonal programs (e.g., high-volume service initiatives) through documentation and reporting

Field Coordination

• Coordinate parts logistics and scheduling for onsite dealer and OEM support visits
• Parts Programing Support and logistics
• Act as the administrative liaison between field teams, OEMs and end users
• Compile and organize field reports, test results, and warranty documentation as needed
• Support new product launches by organizing testing feedback, documentation, and communication

Qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
• 2+ years of experience in a technical administrative, coordinator, or operations support role
• Familiarity with technical environments (marine, automotive, or powertrain industries preferred)
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Experience supporting customer service, warranty, or service operations teams
• Strong written and verbal communication skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Willingness to travel occasionally to support coordination of field activities

Skills & Abilities

• Strong organizational and documentation management skills
• Ability to translate technical information into clear, structured documentation
• Process-oriented mindset with a focus on accuracy and consistency
• Effective cross-functional communication and coordination skills
• Time management and prioritization across multiple workstreams
• Professional, reliable, and customer-focused approach

Physical Requirements / Work Environment

• Primarily office-based with occasional field exposure
• Standard sitting, computer use, and light physical activity
• Occasional exposure to shop or test environments when coordinating field support

Nuts & Bolts

• Benefits: Medical, Dental, Vision, 401k, PTO, Company-paid Holidays
• Training: Provided and ongoing
• Work Environment: Collaborative, fast-paced, and process-driven in our brand new Marine Engine Technical Center
• Location: On-Site, in New Hudson, MI
• Hours: M - F 8am - 5pm with a 60 minute lunch break
• Compensation: Hourly, $22+ based on experience