Employee Benefits Account Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Employee Benefits Account Manager Regular Full-Time Bismarck, ND, US 2 days ago Requisition ID: 1982 Join Our Team as an Employee Benefits Account Manager at Starion Bank! Are you a detail-oriented, relationship-focused, and experienced in employee benefits or insurance administration? Starion Insurance is growing and is seeking an Employee Benefits Account Manager to support our Employee Benefits division by delivering high-quality service, coordination, and operational support to clients and internal partners. Why Starion Bank? As a growing community bank, we value strong relationships, integrity, and service excellence. Starion Bank offers a collaborative environment where employees are supported, empowered, and encouraged to grow while making a meaningful impact for clients and communities. Position: Employee Benefits Account Manager Location: Bismarck, North Dakota Key Responsibilities: Support the administration and ongoing servicing of employee benefit programs, including medical, dental, vision, life, Medicare-related products, and ancillary benefits Support pre-sale activities by gathering and validating census data, coordinating required documentation, and assisting with carrier quoting and proposal preparation Assist with onboarding new benefit clients by coordinating data collection, carrier setup, implementation activities, and internal/external communications Coordinate and facilitate resolution of day-to-day service requests including eligibility changes, enrollments, terminations, billing questions, and basic claims support Coordinate annual renewal processes by gathering census updates, preparing materials, and supporting client communications Serve as a liaison between clients, carriers, internal banking partners, and advisors to ensure timely communication and issue resolution Identify, triage, and elevate complex issues to appropriate internal or external partners Prepare and deliver client‑facing materials including onboarding documents, enrollment communications, and renewal summaries Support the Senior Employee Benefits Insurance Advisor by preparing meeting materials, coordinating meetings, documenting follow‑ups, and tracking action items Ensure accuracy and completeness of all clients, employees, and plan data across systems and maintain organized documentation to support reporting, compliance, and operational efficiency Required Qualifications: Basic understanding of employee benefits concepts (medical, dental, vision, life, etc.) Strong attention to detail and accuracy Strong organizational and task management skills with the ability to manage multiple priorities and deadlines Ability to follow established processes and procedures Professional written and verbal communication skills with the ability to serve as a primary point of contact for clients and partners Comfortable working across multiple systems, including enrollment platforms, carrier portals, and internal tools Ability to identify issues and escale appropriately Dependable with strong follow‑through and accountability Ability to work collaboratively in a team‑oriented, relationship‑focused environment Preferred Experience: Three to five years of experience in employee benefits, insurance, or HR support Experience with enrollment platforms such as Employee Navigator and carrier portals Demonstrated initiative and adaptability in a growing environment, with the ability to identify process improvements and support the development of new procedures and service initiatives What We Offer: Competitive Salary : Your hard work deserves great pay! Comprehensive Benefits : Including health, life, dental, vision, and a health savings account. Retirement Planning : 401K and profit‑sharing options. Incentives : Annual Incentive Compensation Program available for all benefit eligible employees Work‑Life Balance : Paid vacation and holidays. Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. #J-18808-Ljbffr Starion-Bank