Gift Processor

Job Title
Gift Processor

Location
USA - Florida - Orlando - Wycliffe USA Headquarters

Job Description Summary
At Wycliffe Bible Translators, your work is more than just a job. As a Gift Processor, you'll be responsible for ensuring the accurate and efficient processing of financial contributions, including cash, physical and electronic checks, EFTs and card-not-present donations. You'll ensure that all gifts are properly recorded and directed to the appropriate accounts, while safeguarding sensitive donor information and maintaining the highest standards of data integrity and confidentiality.

You will play a pivotal role in supporting Bible translation efforts worldwide, fostering relationships with ministry partners and making them feel valued and appreciated. By upholding a culture of excellence and trust, you'll help Wycliffe's supporters understand the importance of their contributions, knowing their gifts are stewarded with care and professionalism.

You'll partner with Finance leadership and other team members to:
- Champion accuracy, timeliness and integrity across financial processes, reporting and communication.
- Handle financial data and interactions with professionalism, discretion and care.
- Strengthen a collaborative, people-centered culture that values excellence and continuous improvement.

Job Description

Overview of Finance

At Wycliffe USA, the Finance team plays a crucial role in advancing Bible translation by stewarding resources wisely and supporting our global workforce. Our work includes Corporate Accounting, Gift Processing, Member Finance, Foundation and Payroll - each team contributing uniquely to our shared mission through trusted financial services that enable ministry impact around the world.

We take a relational approach to our work - grounded in integrity, diligence and a desire to serve well. With a focus on operational excellence and ongoing growth, we equip the organization to serve the global Church faithfully and sustainably.

Responsibilities

You'll make an impact as you:

• Faithfully and regularly pray for the ongoing work of Bible translation and for people from around the world to experience transformation.
• Act as an organizational representative presenting the global ministry of Wycliffe and encouraging interested individuals, organizations and churches to participate in the work of Bible translation.
• Work alongside the Associate Director of Gift Processing and other team members to:

• Support the Gift Administration team, ensuring timely, efficient and accurate execution of programs, processes, data integrity and operational tasks.
• Foster collaboration and cross-departmental relationships within Wycliffe USA to advance Bible translation efforts.
• Advocate for Wycliffe USA by promoting donor care excellence and a ministry-focused philosophy of engagement.

• Represent the Gift Administration team in meetings, projects, workshops, and partnership efforts, actively participating in departmental and corporate events as required.
• Collect, sort, and distribute incoming mail to ensure the timely processing of donations and correspondence.
• Verify and process cash, check, EFT, and credit card donations using receiving software and Chargent, ensuring accurate recording, secure deposits, and compliance with financial policies and regulations.
• Process soft credits, adjustments, and financial reconciliations, ensuring all gifts align with department KPIs and compliance standards.
• Utilize scanning technology to digitize essential documents while maintaining accuracy and completeness.
• Maintain accurate and up-to-date constituent contact information in Salesforce to ensure database integrity and effective donor engagement.
• Ensure all gift transactions comply with internal policies, financial regulations, PCI/NACHA procedures, and donor security standards, including securely shredding processed checks, coupons, and letters containing payment details.
• Perform other duties as assigned by the Associate Director or Senior Director of Gift Processing.

Minimum Skill Sets

The requirements listed below represent the knowledge, skill and/or ability necessary to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

• Spiritual Bona Fide Occupational Qualification (BFOQ): Demonstrates desire and ability to support corporate biblical and religious goals and participate in regular work-related spiritual activities without reservation as evidenced by your active participation and willingness to pray with and for others; be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in all verbal and written, internal and external professional communications.
• Humility: Works well within a team by demonstrating Christ-like maturity and humility that gives appropriate credit to others where it is due. Willing to take ownership of shortcomings and faults, admit and own mistakes, receive correction or exhortation and remain teachable with a willingness to learn and grow.
• Serving Others: Works well with people, focusing on solving conflict using biblical principles, listening well to others, using emotional intelligence and developing God-honoring relationships. Accepts feedback and responsibility for own actions and follows through on commitments. Promotes positive people skills and service focus among staff by establishing customer service standards, training staff, monitoring customer satisfaction and maintaining healthy working relationships.
• Customer Focus: Enthusiastic about providing high-quality customer service. Committed to high-quality work and prompt attention to the delivery of results.
• Interpersonal Communication: Effective verbal and written communication skills with the ability to communicate ideas and win favor. Strong interpersonal skills in relating to people at all levels of positions and diverse backgrounds. Ability to relate well to others personally and professionally, easily building and maintaining relationships within the Finance team and other departments.
• Relationship Building: Effective at relationship-building with the ability to partner effectively within the department and with other directors and global teams. Works comfortably in both mono- or cross-cultural situations, winning cooperation through awareness and sensitivity to people's needs.
• Creativity and Innovation: Willing to adapt to changing policies and procedures and to recommend better ways of accomplishing the task when appropriate. Shows initiative to complete tasks and creatively problem-solve with a second-mile attitude.
• Problem Solving: Exceptional analytical and problem-solving skills, with accuracy and attention to detail. Demonstrates good judgment with strong decision-making skills.
• Results-Driven: Able to work autonomously and make independent decisions. High-energy self-starter, driven to achieve results. Seizes opportunities to enhance organizational performance.
• Attention to detail: Strong organizational skills, conscientious, consistent and thorough work ethic. Strong concern for accuracy and adherence to procedures and standards.
• Adaptability: Adapts to changes in the work environment, including working with diverse individuals or groups. Modifies approach or methods to fit the situation. Remains flexible and composed when facing frequent change, delays or unexpected events.
• Confidentiality: Understands the importance of confidentiality and works in a manner that maintains the highest level of trust with customers, staff and colleagues.
• Project Management: Ability to manage complex projects and staff responsibilities between multiple teams/departments while prioritizing and meeting deadlines to produce quality results under pressure. Executes projects with acute attention to detail and follow-through.
• Technical Skills:
  
  
  • Proficient in programs such as Google Workspace (Mail, Calendar, Sheets, Docs, Drive, Slides, etc.) and video conferencing software such as Zoom; familiar with Slack.
  • Working knowledge of constituent relationship management (CRM) and gift processing software such as Salesforce and other verification software systems with the ability to partner in effective management of CRM platforms while remaining attentive and responsive to evolving industry trends.
  • A high level of proficiency with spreadsheet creation and utilization.

Education & Experience

• Associate degree, or equivalent education required; bachelor's degree in business, finance, accounting, nonprofit administration, or related field preferred.
• One to three years of experience in gift processing, data entry, finance, accounting, or nonprofit administration preferred.
• Nonprofit ministry experience and familiarity with donor services or charitable giving operations is beneficial.

Spiritual and Personal Commitments:

As a religious organization and employer, Wycliffe is permitted to and does make employment decisions on the basis of religion, biblical standards and our religious beliefs. You'll be asked to:

• Demonstrate a personal commitment to Jesus Christ, as evidenced by your personal testimony.
• Identify with and participate in a church and proactively seek to grow your faith in Christ.
• Establish and maintain a team of prayer partners who will support you in your season of ministry at Wycliffe (minimum 3-5 partners).
• Actively participate in corporate prayer and devotional times.
• Maintain an exemplary standard of biblical ethics, behavior and conduct within Wycliffe and in your public and private life outside of Wycliffe.
• Agree to abide by Wycliffe's ethics, behavior and conduct standards at all times.
• Demonstrate Christ-like maturity in all interactions as displayed by good judgment based on biblical values and principles.
• Actively incorporate your faith in Christ, as well as Wycliffe's beliefs and core values, in all aspects of your daily work.
• Guided by your faith in Christ, demonstrate these core competencies in daily work and interactions:
  
  • Faithful in following Christ. (See John 8:31-32, Prov. 3:5-6.) Follow Christ faithfully, allowing Scripture to guide decisions, and continually grow in relationship with God and His people.
  • Intentional in collaboration with humility. (See 1 Cor. 3:5-9, Col. 3:12.) Collaborate intentionally to accomplish work goals, demonstrating a commitment to cross-departmental, inter-organizational and cross-cultural teamwork.
  • Agile in learning. (See Prov. 1:5, Phil. 1:9-10.) Demonstrate a dedication to personal and professional growth within a culture that values continuous learning, individually and collectively.
  • Excellent in stewardship. (See 1 Cor. 4:2, 1 Peter. 4:10.) Participate in God's work, stewarding His resources responsibly with urgency and excellence.
  • Proactive in discernment. (See John 5:17, 19; Matt. 6:33.) Seek to discern where and how God is at work. Align our efforts with His purposes.

Benefits

We offer a comprehensive benefits package including:

• Medical, dental, vision and life insurance options for employees and their eligible dependents.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 403b retirement savings account with matching.
• Paid time off with up to a max of 10 vacation days in the first year of employment (based on hours worked).
• Paid sick time off up to 8 hours per month (based on hours worked).

• 10+ paid holidays.
• Short-term disability pay.

We also offer regular spiritual development, worship, prayer, community gatherings and connection opportunities for all staff in all locations. Detailed information per position is available upon request.

Compensation

The hiring range for this position is $18.62 / hr - $22.16 / hr. The range for this position is based upon and considers Wycliffe's non-profit ministry environment. Actual pay rate may be higher based on various factors such as qualifications, skills and experience, required training, licensure and/or certifications, budget and allocation, if applicable.


About Wycliffe Bible Translators

For over 80 years, Wycliffe Bible Translators, Inc. has been committed to ensuring that people "from every nation, tribe, people and language" (Revelation 7:9) have access to God's Word in a language and format they can clearly understand. We believe that accurate, clear and natural translations of the Bible in accessible formats lead to people entering into life-transforming relationships with God.


Wycliffe is a catalyst in the global Bible translation movement, engaging with thousands of partners around the world to collaboratively carry out this work.


Wycliffe's vision is that people from every language will understand the Bible and be transformed. Our mission is to serve with the global body of Christ to advance Bible translation so people can encounter God through His Word.


Wycliffe is a distinctly Christian community where you can flourish by using your God-given talents and abilities to serve and support the ministry of Bible translation. Your employment with Wycliffe is not merely a vocation; it is responding and making a commitment to actively participate in what He's doing around the world. Your faith, prayers, skills and experiences are foundational to contributing and witnessing God's Word impacting people around the world. This is a once-in-eternity opportunity!

We believe the Bible is the inspired Word of God and is completely trustworthy, speaking with supreme authority in all matters of belief and practice. Wycliffe's beliefs and core values can be found here. An exemplary standard of ethics, behavior and conduct that reflects biblical principles are lived-out by all staff. As an active partner in fulfilling the Great Commission, Wycliffe staff embrace and adhere to Wycliffe's beliefs and core values, all of which are essential to Wycliffe fulfilling its Bible translation mission.

Prayer undergirds Bible translation and is foundational to Wycliffe's work culture. Our work atmosphere provides numerous opportunities, individually and corporately, to actively live out your faith in Jesus Christ as you work heartily as to the Lord.

Come use your God-given gifts and contribute to what God is doing around the world through Bible translation!