CareFlight Dispatcher - COMMUNICATIONS SPECIALIST - MVH

The Communications Specialist serves as the central coordination point for all air and ground critical care transport requests. This role ensures rapid, accurate, and safe dispatch of medical transport assets while maintaining continuous communication with flight crews, ground teams, referring facilities, emergency services agencies, and internal clinical personnel. Communications Specialists operate in a high-acuity, time critical environment, requiring exceptional multitasking, situational awareness, and sound judgment to support life-saving operations.

Responsibilities

• Receive and process emergency and interfacility transport requests.

• Dispatch and track aircraft and ground units using CAD, radio, and GPS systems.

• Provide flight-following and safety monitoring in accordance with FAA and organizational standards.

• Communicate mission details, updates, and logistics between crews and partner agencies.

• Document all transport activity accurately in dispatch and medical transport software.

• Support safe, efficient operations through exceptional communication and situational awareness.

Knowledge and Skills

• Strong multitasking ability in high‑pressure environments

• Excellent verbal communication and professional phone/radio etiquette

• Situational awareness and rapid decision-making

• Proficiency with CAD, radio systems, GPS/AVL tracking, and aviation/EMS communication tools

• Understanding of medical terminology, EMS operations, and critical care transport processes

• Attention to detail and strong documentation accuracy

• Commitment to safety, teamwork, and patient-centered care