Senior Surgery Scheduler - ENT (Texas Medical Center)

Senior Surgery Scheduler

UTHealth Houston ENT Clinic in the Texas Medical Center is hiring a Senior Surgery Scheduler to join their team. Previous surgery scheduling experience in a high-volume outpatient setting preferred as well as experience with ENT physicians and patients.

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

The Sr. Surgery Scheduler performs duties relevant to surgical operations. This position includes surgery scheduling, appointment reminders, maintaining patient records, entering pre- and post-surgical data, and scheduling surgical equipment. The Sr. Surgery Scheduler will manage incoming and outgoing phone calls and emails. The Sr. Surgery Scheduler ensures that all pre-surgery paperwork is complete and will work closely with multiple facilities. The Sr. Surgery Scheduler helps ensure adequate preparation for surgery and answers patient questions or addresses concerns beforehand. The Sr. Surgery Schedulers will interact with all levels of staff, management, physicians, patients and families, multidisciplinary teams, insurance carriers, and outside agencies. Adjust schedules and accommodate special requests from internal and external customers while providing complete coordination before surgery. The Sr. Surgery Scheduler will train surgery scheduling staff.

Position Key Accountabilities:

• Duties include but are not limited to scheduling patients for clinic and surgery appointments.
• Determines appointment priority and schedules patients using appropriate scheduling platform.
• Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians, office personnel and various hospital personnel while maintaining patient confidentiality.
• Works directly with the insurance carriers to obtain authorizations and referrals as needed per insurance guidelines to ensure financial coverage for prospective procedures.
• Completes a detailed estimate for physician services. Explains patient financial responsibilities to the patient, collects deductible/co-insurance amount, and posts payments to the surgical invoice prior to the procedure.
• Verifies patient demographics, eligibility and diagnostics as guided by scheduling protocol for each physician and involves physician as needed to coordinate care.
• Responsible for requesting and obtaining pre-surgical clearance from patient's PCP and/or Specialty Provider as needed. Coordinates with external vendors to ensure all needed surgical equipment is available.
• Reconciles surgical responsibilities by preparing preliminary and final schedules for each physician as assigned. Closely coordinates physician office and OR schedules to maximize physician efficiency. Confirms completion of all surgical cases in the EMR.
• Communicates in an effective and professional manner with physicians, care management team, ancillary departments, nursing units, physician's office staff, insurance companies, as well as patients and their families. Maintains complete, thorough and accurate documentation.
• Ensures compliance with budgetary guidelines, time management, supply management, productivity and accuracy of practice. Adheres to all policies, procedures, and standards of the University.
• Train all personnel in surgery scheduling and prepare monthly summary of all surgical procedures performed.
• Performs other duties as assigned.

Certification/Skills:

• None

Minimum Education:

High School Diploma or equivalent required

Minimum Experience:

3 years of experience in a hospital or medical business office required

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This position is a security-sensitive position pursuant to Texas Education Code 51.215 and Texas Government Code 411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code 117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. 791.4.

Residency Requirement:

Employees must permanently reside and work in the State of Texas.