IT Support Specialist

About the Company Million Dollar Baby Co. is a family‑owned company founded in 1990, delivering eco‑conscious children’s furnishings across diverse brands such as Babyletto, DaVinci, Nursery Works, and Namesake. We focus on quality, sustainability, and a culture that values employee well‑being. Position Overview IT Support Specialist – responsible for providing technical assistance to Associates, contractors, and visitors, deploying and maintaining hardware and software, and delivering end‑user support across our office and warehouse environments. Responsibilities Provide internal helpdesk support to Associates, contractors, and visitors. Respond to, record, track, and resolve tickets using the helpdesk software. Monitor, triage, and assign Tier 1 helpdesk requests. Maintain and update the internal IT knowledgebase. Create documentation for new issues or deployments. Provision laptops and desktops (Windows 11 and macOS) for onboarding and replacements. Troubleshoot and resolve hardware, software, or basic network issues for end‑users in the office and warehouse. Support and troubleshoot A/V set‑up for video conferencing (Zoom, Zoom Rooms, Slack, conference‑room tech). Set up and tear down audio/visual equipment for company‑wide events. Assist with IT projects and other tasks as needed. Research and present emerging technologies to the team. Qualifications Associate degree in Information Technology, Computer Science, or related field (or equivalent experience). Previous experience in a helpdesk or IT support role, preferably 1‑2 years; warehouse IT support is a plus. Basic understanding of computer hardware, software, and networking principles. Familiarity with helpdesk software and ticketing systems. Experience with provisioning and deploying computers. Excellent customer‑service and deskside manner. Strong troubleshooting and problem‑solving skills. Ability to prioritize tasks, manage time effectively, and handle multiple support requests. Enthusiastic about embracing new technologies and adapting to change. Compensation & Benefits $65,000 – $73,000 USD per year. Company pays 100 % of health, dental, and vision insurance premiums. Flexible PTO. Company‑matching 401(k).Vacation reimbursement and wellness/enrichment subsidies. Matching charitable donations to chosen non‑profit. Monthly company celebrations with lunch provided. Dog‑friendly workplace. Free MDB Co. swag and employee discounts. Equal Opportunity Employer Million Dollar Baby Co. is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and hiring process. We do not discriminate on the basis of any protected group status under applicable law, and we welcome applicants from all backgrounds. #J-18808-Ljbffr