Customer Service Representative

About US: Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)! Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement. Job Summary: Tryfacta is seeking a Customer Service Representative for our client in San Diego, CA 92154 . This is a temporary contract assignment. If you meet the qualifications listed below and are interested, Position Title: Customer Service Representative Location: San Diego, CA 92154 Duration: 6 months Work Schedule: 8:00am to 6:00pm (weeks of training might be slightly different) Responsibilities for this position include, but are not limited to: Provide prompt, courteous, and helpful assistance to customers that results in a lasting positive impression of SANDAG, the toll road, and the express lanes. Educate and inform customers about promotional offers; actively market FasTrak transponder accounts and distribute information to interested customers. Respond to a broad range of inquiries from customers related to payment of tolls, pre-paid FasTrak accounts, and general questions about the toll road and the express lanes; most customer interaction is by telephone, as well as in person, via email or mail. Contact and provide information to customers about toll amounts due; educate customers about payment options; prepare collection notices for overdue account balances; diffuse difficult customer situations and facilitate account resolution. Review trips made by non-FasTrak account holders to determine monthly toll charges; prepare billing statements; process customer transactions including payments made by credit card, personal check, or cash. Maintain accurate account information and records of customer communications using a Customer Relationship Management (CRM) software; maintain the confidentiality, and integrity of customer data. Assemble welcome kit and account materials; refurbish and test transponders. To be considered for this position, you should have: [ Skills, Education, or Experience] Candidates should possess a high school diploma or equivalent and two years of recent experience in a customer service environment. Key qualifications for these positions include: Experience working in a high-volume, professional call center environment, answering inbound and conducting outbound customer service calls. Demonstrated knowledge of effective customer service techniques; experience diffusing and resolving difficult or hostile customer interactions is desirable. Experience maintaining customer account records in an electronic database; experience researching account information and providing accurate responses to customer questions; ability to explain information clearly and concisely. Experience processing account payments, including credit card and cash transactions; ability to perform mathematical calculations. Experience performing data entry tasks with a high degree of speed and accuracy. Knowledge of telephone etiquette; excellent verbal and written communication skills, including appropriate use of the English language; ability to write emails and draft routine correspondence; Spanish language skills are desirable. Demonstrated computer software proficiency using the Microsoft Office Suite and conducting Internet research; experience with call center/CRM software applications is desirable. Candidates must pass a pre-employment criminal background check; periodic background checks will be a condition of ongoing employment. Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age #J-18808-Ljbffr Tryfacta, Inc