Software Engineer, Infrastructure AI

About Airwallex

Airwallex is the AI-native financial operating system for a real-time intelligent economy. More than 676000 businesses including McLaren Racing Qantas SHEIN and TikTok use us directly or through our platform partners to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. Were the regulated backbone behind global payments: not by accident but by design. A decade plus 85 licenses and a financial infrastructure spanning North America Europe the Middle East and Asia-Pacific.

Were co-headquartered in San Francisco and Singapore with more than 2300 people across 27 offices. We hire builders with founder-level energy people who move fast with good judgment dig in with real curiosity and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

About the Team

Airwallexs Infrastructure & Productivity team is on a mission to turn everyday software engineers into superheroes. The team builds and maintains the internal platforms tooling and CI/CD infrastructure that power Airwallexs global engineering organization serving hundreds of engineers across multiple offices and time zones.

The team is now pioneering a bold new direction: an AI agent ecosystem where goal-oriented agents continuously operate across every repository automating infrastructure operations incident response database management and DevOps workflows. Built on Quartermaster our internal agent platform these agents autonomously plan reason and execute multi-step tasks against real infrastructure. You will be joining at the ground floor of this initiative building the intelligent systems that fundamentally change how infrastructure work gets done at Airwallex.

What Youll Do

As a Senior Software Engineer on the Infrastructure AI team you will design build and operate goal-oriented AI agents that automate SRE DevOps and DBA workflows across Airwallexs global infrastructure. You wont be doing operations work yourself youll be building the AI systems that do it. Your agents will autonomously investigate incidents provision infrastructure manage databases execute deployments and handle the operational tasks that traditionally require human intervention.

You will work on top of Quartermaster Airwallexs internal agent platform building domain-specific agents that interact with real infrastructure tooling (Kubernetes Terraform cloud APIs databases monitoring systems). This role requires you to think deeply about agent architecture planning and reasoning loops tool selection and execution safety guardrails human-in-the-loop escalation and how to make autonomous systems reliable in production infrastructure environments.

This hybrid role is based in Seattle WA.

Responsibilities

• Build goal-oriented infrastructure AI agents: Design and implement autonomous agents on the Quartermaster platform that handle SRE DevOps and DBA workflows including incident investigation and remediation infrastructure provisioning deployment orchestration database operations and capacity management.

• Design agent architectures for safety and reliability: Build robust agent loops with planning reasoning tool-use error recovery and human-in-the-loop escalation. Infrastructure agents touch production systems they must be safe auditable and predictable.

• Integrate agents with infrastructure tooling: Give agents the ability to interact with real systems Kubernetes Terraform cloud APIs (AWS GCP Aliyun) monitoring/observability platforms databases and CI/CD pipelines through well-designed tool interfaces.

• Evaluate and improve agent performance: Define metrics for agent effectiveness (task completion rate accuracy time-to-resolution escalation rate). Build evaluation frameworks to measure whether agents reliably achieve their goals.

• Collaborate cross-functionally: Partner with SRE DevOps and platform engineering teams to identify the highest-value workflows for agent automation. Understand real operational pain points and translate them into agent capabilities.

• Shape the future of infrastructure AI at Airwallex: Contribute to the technical vision for how AI agents will transform infrastructure operations. Stay at the forefront of agentic AI developments and bring new ideas into the team.

Who You Are:

Were looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have but are not mandatory:

• 3 years of professional software engineering experience with strong proficiency in backend languages such as Python Go Java or Kotlin.

• Infrastructure and cloud knowledge: Practical experience with cloud platforms (AWS GCP or Aliyun) container orchestration (Kubernetes) infrastructure-as-code (Terraform) and CI/CD systems. You understand the domain the agents will operate in.

• Strong system design skills with the ability to architect reliable safe and scalable agent systems that interact with production infrastructure.

• Excellent communication and collaboration skills with a track record of working effectively across cross-functional teams in a global environment.

Preferred Qualifications:

• Hands-on experience building agentic AI systems: You have designed and built AI agents that autonomously plan reason and execute multi-step tasks using LLMs. This includes agent loop design tool-use orchestration and managing agent state and memory. This is a core requirement not a nice-to-have.

• Experience with agent orchestration frameworks (e.g. LangGraph CrewAI AutoGen or custom agent frameworks) and LLM APIs (OpenAI Anthropic etc.).

• Experience with observability and monitoring systems (Grafana Prometheus Datadog ELK stack) either building them or building agents that interact with them.

• Experience with database administration or automation (schema migrations query optimization backup/recovery) knowledge that helps build effective DBA agents.

• Understanding of SRE practices: incident response runbooks postmortems SLOs/SLIs the operational domain these agents will automate.

• A forward-thinking mindset about where AI agents are headed. You have opinions on agent reliability safety evaluation and the path toward increasingly autonomous infrastructure systems.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

IC