Chief Operations Officer

Join to apply for the Chief Operations Officer role at Park Community Credit Union

Join to apply for the Chief Operations Officer role at Park Community Credit Union

By championing ONE Park, ONE Mission, ONE Team, the Chief Operations Officer (COO) is a catalyst for operational excellence and strategic impact across Park Community Credit Union. This visionary leader inspires seamless collaboration, uniting retail and support functions to create exceptional member experiences and operational agility. With a forward-thinking mindset, the COO shapes the future of our branches, interactive

services, and digital delivery ensuring these platforms are not just efficient, but transformative. Beyond optimizing processes and maintaining compliance, the COO cultivates a culture of empowerment, fostering growth and development for every team member. This role is about empowering people, challenging the status quo, and setting a pace that elevates our mission to build thriving communities.

Essential Functions & Responsibilities:

• Inspire and lead by empowering teams responsible for planning, developing and optimizing our member-facing teams, operations, and collections. Champion a culture of excellence that elevates member experiences and drives our mission forward. Collaborate to shape strategies that set the pace within Park, within our footprint, and within the credit union industry.
• Drive operational excellence across support functions including electronic services, deposit operations, facilities, and loan collections. Align these efforts with our mission to ensure all teams, processes, and initiatives reflect the spirit of ONE Park, ONE Mission, ONE Team. Foster continuous improvement to maximize impact and operational agility.
• Lead with insight and foresight by tracking financial industry trends and making strategic recommendations for improvements and best practices. Provide visionary guidance to ensure Park remains ahead of the cure in member experience and operational efficiency.
• Negotiate partnerships that reflect our mission and values, ensuring contracts and vendor relationships align with our strategic goals and deliver optimal outcomes for our members and communities.
• Collaborate on the strategic plan and budget to ensure operations are fully aligned with organizational goals and financial sustainability. Set bold targets for growth in the retail division and spearhead initiatives that drive these outcomes.
• Champion regulatory excellence and compliance, staying ahead of emerging requirements and ensuring every aspect of our deposit programs and services aligns with evolving standards and regulations.
• Cultivate talent and empower team members, building a culture of growth, accountability, and possibility. Provide coaching, development opportunities, and recognition to help every team member thrive and grow.
• Embrace an evolving role, stepping up to support the mission in ways that go beyond defined responsibilities, seizing opportunities to make a difference wherever needed.

Performance Measurements:

1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:

2. Consistently meet or exceed operational objectives and financial performance metrics as defined in the annual budget.

3. Foster a cohesive, engaged, and highly capable team that reflects Park’s culture of growth, accountability, and collaboration.

4. Maintain rigorous risk and internal control standards.

5. Proactively monitor, report on and address trends in operations and deposit services.

6. Consistently deliver friendly, professional and mission-driven service that strengthens trust and connection with members and colleagues.

7. To develop recommendations for cost efficiencies and enhancements to products, pricing, and processes by monitoring trends in operations and retail.

8. To maintain a professional work environment, promote teamwork, build mutual respect among coworkers that reflects our commitment to members and each other.

9. To follow all security policies and procedures and report discrepancies or suspicious activity promptly and responsibly.

10. To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.

Knowledge and Skills:

Experience Ten years to fifteen years of progressively responsible leadership experience in a similar field.

Education (1) A master's degree, or (2) a bachelor's degree plus professional certification.

Interpersonal Skills Exceptional ability to build trust, inspire action, and foster collaboration across teams and departments. Skilled in resolving complex issues that impact multiple areas of the organization, leveraging diplomacy and empathy to navigate challenges. Motivates and influences others as a core aspect of leadership.

Other Skills Strategic thinker with a vision for driving operational transformation and mission alignment. Strong leadership and coaching capabilities to elevate team members. Advanced technology, compliance, and risk management skills. Excellent written and verbal communication abilities to champion ideas, build buy-in, and lead with clarity and conviction.

Physical Requirements

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform

the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others.

While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.

Park Community Credit Union is an Equal Opportunity Employer/VETERANS/DISABLED

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Banking

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