Medical Assistant

TITLE: MEDICAL ASSISTANT 
REPORTS TO: FRONT LINE SUPERVISOR
STATUS: NON- EXEMPT
LOCATION: ANTIOCH, CA
PAY: $22.00/HR

OUR MISSION & VISION

The Brighter Beginnings' mission to “support healthy births and successful development of children by partnering with parents and helping to build strong communities“ gains its strength and aspiration from our core belief and vision that “Every family matters, and every child deserves a happy, healthy future.”

OUR HISTORY

Brighter Beginnings is a 501c3 nonprofit organization and has been responding to the needs of families in under-resourced neighborhoods since 1984, when our work began in response to the alarming differences in mortality and illness rates among African American babies compared to other children.

Brighter Beginnings has grown into a respected and well-connected organization with locations in Oakland, Richmond, Bay Point, and Antioch. We have a multi-cultural, bi-lingual staff of passionate and committed family-service professionals; in fact, many of our staff came to this work because of the challenges they faced in their own families.

POSITION SUMMARY

The Medical Assistant performs administrative and clinical duties under the direction of the Front Line Supervisor.

JOB QUALIFICATIONS AND EXPERIENCE

1. Minimum of High School Diploma or Equivalent, Medical Assistant Associate Degree or Medical Assistant Certificate Required
2. Minimum of 1 to 3 years in a medical office setting
3. Skilled in Electronic Health Record patient visit scheduling and data entry, and in Microsoft Office, data entry and use of business email
4. AAMA State certification preferred
5. Knowledge of Electronic Health Record and filing records used for billing
6. Knowledge of insurance guidelines and eligibility: CCHP, Medicare Medi-Cal, CPE, FPACT, PE4PP.
7. Ability to gain proficiency on additional computer programs required to perform the job.
8. Experience and understanding of the billing process for private and public health insurance programs.
9. Good verbal and written communication skills, including spelling and English grammar with ability to understand and complete oral and written instruction.
10. Valid California Driver’s License, a good DMV record, transportation available to meet job requirements with vehicle insurance.
11. Physical examination which indicates that the employee is able to meet the physical requirements of the job including: Lifting, Walking, Stooping, Bending, and Twisting.
12. Valid BLS certification
13. Occasional evenings and weekends may be required
14. May be required to work at an alternative site
15. Ability to work as a team by communicating, collaborating and cooperating with team members
16. Bilingual (English- Spanish) required.

RESPONSIBILITIES: 

1. The Medical Assistant performs administrative duties under the direction of the Front Line Supervisor, Medical Director, Medical Doctor (MD), Clinic Managers, Family Nurse Practitioner (FNP) or Registered Nurse (RN).

• Administrative duties include scheduling appointments, insurance verification, maintaining medical records, registration processes, and coding information into Electronic Health Records for medical records and insurance purposes.
• Register and schedule new patients and follow up patients per Brighter Beginnings Family Health Center (BBFHC) practice 
• Assist with appointment confirmation calls reminders daily when needed
• Collect co-pay and self-pay assessments and enter charges into electronic records per BBFHC Policies and Procedures
• Responsible for ensuring required demographic, financial, referral, and clinical and other admission data is collected, completed and communicated per BBFHC policies and procedures
• Conduct registration for other special insurance programs PE4PP, CPE, FPACT as well as enrollment in Sliding Fee Scale Discount Program.
• Schedule Scrubbing as directed by the Front Line Supervisor. May include: confirming lab results or imaging are available, confirming the reason for the visit is appropriate for the scheduled time and insurance, calling patients to confirm appointments, identifying opportunities to combine multiple follow-ups into one visit, ensuring patients are up-to-date on preventative care, and preparing forms for the scheduled appointments.
• Performs occasional Front Desk duties as assigned.
• Provide administrative support as needed to the Front Line Supervisor and Clinic Manager

1. The Medical Assistant performs clinical duties under the direction of the Front Line Supervisor, Medical Director, Medical Doctor (MD), Clinic Managers, Family Nurse Practitioner (FNP) or Registered Nurse (RN).

Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, performing capillary blood tests, and administering medications as allowed under the scope of the MA policies and guidelines, and as directed by the MD, FNP, or RN.

Tasks as assigned may include:

• Record patients' medical history, vital signs, weight, and height, or information such as test results in medical records.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Stock and clean exam rooms.
• Interview patients to obtain medical information.
• Show patients to examination rooms and prepare them for the physician.
• Escort / Chaperone male providers while caring for female and child patients.
• Prepare and administer medications as directed by a provider.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing. 
• Provide prescription information and authorize drug refills to pharmacies when ordered by a provider.
• Explain treatment procedures, medications, diets, health education or physicians' instructions to patients per provider’s request.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests, vaccinations, and injections.
• Administer EKGs, conduct vision and hearing screenings.
• Perform control tests for Point of Care machines.

1. Knowledge of and compliance with BBFHC Policies and Procedures
2. Generates reports as requested by the Medical Director, Front Line Supervisor, Clinic Director or CEO.
3. Provide backup coverage and support for the Call Center as assigned. 
4. Completes other duties as assigned. 

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities. 

This job requires the having a background check, a negative TB test (up to 6 months) or clear chest x-ray (less than 1 year old), Physical Exam (updated), provide updated vaccination records, Hepatitis B vaccination, annual flu vaccination or declination, and maintain a current BLS card.

Brighter Beginnings is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary

1. For the purposes of ADA, the “Responsibilities” and “Qualifications” essential job functions
2. Work is normally performed in a typical interior/office work environment, with typical office noise and other disruption. 
3. Extended periods of standing and sitting are required
4. Various types of clinical equipment and office supplies are used to accomplish the job requirements 
5. Required to drive to other work sites for meetings, conferences, etc.

BENEFITS
We are proud to offer competitive wages and benefits to our employees. Please feel free to inquire during the interview process. As a summary, we offer:

• 100% employer-paid health, dental, vision, life, and disability insurance!
• Competitive wages and a friendly environment
• Two weeks of vacation (increase after 1 year of employment)
• 13 paid holidays
• Sick leave accrual
• Optional employee-paid dependent health coverage
• 403b retirement account with matching
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)

Brighter Beginnings is an Equal Opportunity Employer committed to diversity and inclusion. At Brighter Beginnings, employment decisions are made regardless of sex, gender identity or expression, sexual orientation, race, ethnic origin, color, creed, religion, national origin, citizenship, age, marital status, physical or mental disability, genetic information or ancestry, protected Veteran or military status, or other characteristics protected by law.

If you require alternative methods of application or screening, you must approach the employer directly.

All applicants that are offered a conditional offer of employment will need to complete a background check. For positions with client/patient contact, you must have a TB clearance and a physical assessment by a physician of your ability to complete job duties. Additional requirements are an immunization records (including MMR, Hep B, Varicella, TDAP, Covid-19). All positions require applicants to have a valid California driver’s license, be listed under car insurance as a driver, and a clean driving record (as defined by our insurance carrier).