Child Support Specialist I/II

This Classification is scheduled to receive a 5% COLA effective July 2027. This recruitment will be limited to the first 50 applicants. The recruitment will close upon receiving applications. Bi-lingual in Spanish is highly desired. This recruitment is for level I. The salary range for level I is $1,672.00 - $2,240.80 biweekly ($20.90 - $28.01 per hour). Note: A training and experience evaluation may be utilized to determine an applicant's ranking among qualified candidates. Based upon information provided in this application including responses to supplemental questions, an applicant's education, training and experience (full-time equivalent) may be evaluated. Applicants should provide thoughtful and thorough responses to supplemental questions as they play an important role in this recruitment process. All qualifying work experience that is described or included in responses to supplemental questions MUST also be included and detailed in the "Work Experience" section of this application. "See Resume" is not an acceptable response for any supplemental question. FLSA: Non-Exempt DEFINITION Under close or general supervision, performs assigned duties as child support services case management team member; establishes paternity and child support orders; locates and interviews parents and other parties concerning case; prepares legal documents; determines non-custodial parents’ ability to pay and collects ordered amounts; performs comprehensive duties as child support services case management team member; searches and locates non-custodial parents and assets; interviews parents and other parties concerning case; prepares legal documents.Positions within this classification may be assigned to work in the Regional Call Center or Case Management Division. SUPERVISION RECEIVED AND EXERCISED Receives close supervision (Child Support Specialist I) or general supervision (Child Support Specialist II) from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Child Support Specialist I: This is an entry level classification in the Child Support Specialist series; reports to Child Support Specialist Supervisor or designee. Positions at this level usually perform most of the duties required of the positions at the II-level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Child Support Specialist II: This is the journey level classification in the Child Support Specialist series; reports to Child Support Specialist Supervisor. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Child Support Specialist in that the latter performs the more complex work assigned to the series and serves in a lead capacity over Child Support Specialist I or II staff. Positions in the Child Support Specialist class series are flexibly staffed; positions at the II-level may be filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level. EXAMPLES OF TYPICAL JOB FUNCTIONS Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Some duties, knowledge, skills, and abilities may be performed in a learning capacity for entry-level (I Level) positions. When assigned to the regional call center: Acts as the first public contact person for callers and/or visitors which may include custodial parents, non-custodial parents, staff, attorneys, employers, agencies and others acting on behalf of families and children. Determines the nature of the call or visit and identifies and communicates an appropriate solution or response. Refers unresolved questions to appropriate staff or agencies as appropriate. Verifies existing case data on the automated system to ensure correct case processing. Explains action or non #J-18808-Ljbffr