Shop Manager

As a Take 5 Oil Change Shop Manager, you’ll lead a team of dedicated technicians to deliver a fast, friendly, and reliable oil change experience. You’ll oversee all aspects of shop operations including staffing, training, customer service, inventory management, and financial performance while maintaining the highest Take 5 standards for safety, quality, and efficiency. This role is ideal for a people‑first leader who thrives in a hands‑on, fast‑paced environment and enjoys developing others. Whether you come from automotive, retail, or restaurant management, we’ll train you in the Take 5 way to run a high‑performing, customer‑centered operation. Why You’ll Love Working at Take 5: Career Growth: Follow our “Pit Tech to President” path. Over 90% of our District Managers started at the shop level. Culture: Join a family‑oriented team that values integrity, energy, and service excellence. Recognition: Participate in our annual Shop Manager Conference and company‑wide employee contests. Flexibility: Opportunities to transfer across Take 5 locations nationwide. Development: Learn new skills daily while building leadership and technical experience. Community Impact: Engage with customers and local communities every day. Key Responsibilities: Operational Management Oversee daily shop operations, including scheduling, inventory control, and workflow optimization. Monitor and manage shop performance metrics such as sales, labor costs, and customer satisfaction. Ensure all services including oil changes, tire rotations, coolant exchanges, and differential services are performed safely and efficiently. Conduct End of Period (EOP) and End of Year (EOY) inventory audits; manage product ordering and restocking. Submit payroll and create crew schedules in alignment with labor and budget goals. Ensure compliance with all safety, environmental, and operational regulations. Customer Service Leadership Serve as the first line of defense for customer service and issue resolution. Greet customers, assess their needs, and ensure they receive a high‑quality, hassle‑free experience. Check in with customers before they leave the shop to confirm satisfaction. Train and hold the team accountable for maintaining exceptional customer service at every interaction. Team Development & Supervision Recruit, interview, hire, onboard, and train new crew members through Take 5’s multi‑week training program. Conduct quarterly employee evaluations and ongoing performance coaching. Motivate and develop staff to meet operational goals and sales targets. Foster a positive, collaborative work culture that reflects the Take 5 values. Sales & Financial Management Understand and analyze shop financial reports to drive performance and profitability. Implement sales and marketing strategies to increase revenue and retain customers. Promote additional products and services that meet customer needs. Manage budgets responsibly to achieve or exceed financial targets. Safety, Cleanliness & Compliance Enforce strict adherence to safety procedures for employees and customers. Ensure all waste and materials are handled in accordance with environmental regulations. Maintain cleanliness and organization across all work areas and equipment. Qualifications and Skills: Experience: 2–5 years in the automotive service, retail, or quick‑lube industry, with at least 1–2 years in a leadership role. Technical Knowledge: Familiarity with oil change processes, vehicle maintenance, and shop equipment. Leadership: Proven ability to train, motivate, and manage a team effectively. Customer Focus: Excellent interpersonal and communication skills; ability to resolve issues quickly and professionally. Organizational Skills: Strong time management, multitasking, and attention to detail. Technology: Basic computer literacy, including POS systems, MS Office, and inventory software. Problem‑Solving: Resourceful and adaptable in managing operational challenges. Physical Requirements & Work Environment: Must be able to lift up to 50 pounds and perform physical tasks for extended periods. Ability to maneuver in and out of a shallow 3‑foot service pit safely under vehicles. Frequent standing, bending, twisting, and use of hands for grasping, pulling, and turning. Willingness to work in varying weather conditions (hot or cold). Must be alert, safety‑conscious, and aware of surroundings at all times. Reliable transportation required; must be able to work early hours and approximately 55 hours per week. Education: Required: High school diploma or equivalent. #J-18808-Ljbffr Workstream