Customer Care Insurance Specialist

Customer Care Agent

Summary: Customer Care Agents respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders.

Anticipated start date: October 12th, 2026 Post-training hours will include Monday 9:30-7, Tuesday-Thursday 10:30-7 and Friday 10:30-6.

Why Jewelers Mutual:

Since 1913 we've been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we're financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry's most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We're dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Join us and be part of a culture where you can make an impact while building your future.

What You'll Do:

• Delivers an exceptional customer sales experience by possessing knowledge of Jewelers Mutual and our products, surpassing competitors with exceptional customer care.
• Addresses inquiries from potential policyholders, delivers personalized quotes and coverage for jewelry insurance through inbound calls. All leads are inbound driven.
• Utilizes omni channels to communicate with new and potential policyholders.
• Utilizes dual screens and multiple programs to efficiently handle customer interactions.
• Maintains consistency in adhering to all customer sales performance metrics.
• Opportunity for additional project work.
• Regular attendance, punctuality, and adherence to agreed-upon schedule of availability are conditions of employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Bring:

Minimum Qualifications:

• High School Diploma or GED
• Property/Casualty Insurance Agent License or the ability to obtain within 30 days from hire
• Proficiency in Microsoft Office and Outlook
• Proficiency in typing and navigating multiple systems and screens simultaneously.

Preferred Qualifications:

• 1- 3 years sales or customer service experience preferred.
• A mindset characterized by a strong curiosity, a preference for fast-paced environments, and a keen sense of urgency.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.

What We Offer You:

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture : Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving : Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work Certified : Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting View email address on click.appcast.io.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.