Desktop Support Technician

Desktop Support Technician (Tier 2) - Onsite Location: Chandler, AZ (Fully Onsite) Employment Type: Contract (Long-term, with potential conversion to FTE) Start Date: ASAP Compensation: 30-33/hour on W2 About the Role We are seeking an experienced Desktop Support Technician (Tier 2) to provide onsite technical support in a fast-paced enterprise environment. This role requires strong Linux support experience and the ability to independently troubleshoot, resolve, and document technical issues across hardware, software, and network-related systems. The ideal candidate brings not only solid technical skills, but also excellent communication, adaptability, and a collaborative mindset. This is a long-term contract opportunity with potential for conversion to full-time employment. Key Responsibilities Provide Tier 2 desktop and service desk support for end users in an onsite environment. Troubleshoot and support Linux systems (Ubuntu, CentOS, Rocky9) across local, remote, and virtualized environments. Configure and support MFA hardware and authentication solutions. Manage endpoint security using Endpoint Central, including encryption, antivirus, and malware remediation. Diagnose and resolve hardware, software, OS, and basic networking issues. Handle and resolve tickets efficiently while meeting SLA expectations. Escalate complex issues appropriately and collaborate with other IT teams. Document incidents, solutions, and procedures clearly. Participate in continuous improvement and process optimization initiatives. Required Qualifications 3+ years of experience in IT Support, Service Desk, or Tier 2 Desktop Support. Strong Linux support experience (Ubuntu, CentOS, Rocky9) - required. Experience supporting MFA hardware and authentication systems. Familiarity with Endpoint Central or similar endpoint management tools. Solid understanding of desktop operating systems, hardware, and peripherals. Experience working in ticketing systems and managing multiple priorities. Ability to work independently in a fast-paced environment.

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