Desktop Support Technician

About Us From inception to commissioning and beyond, we offer complete mechanical contracting and energy services solutions. Our expertise includes design‑assist, HVAC, plumbing, sheet metal, and process piping construction for semiconductor, data center, healthcare, biotech, water treatment, power generation, and other facilities. Job Summary Job Title: Desktop Support Technician Location: Tempe, Arizona Reports to: IT Manager Responsibilities Maintain and administer mobile devices, including both Apple and Android devices. Install, configure, maintain, and upgrade Microsoft Windows operating systems and applications and other systems as appropriate. Document standards and procedures, maintain inventory of technological devices, and work with outside vendors. Coordinate with other schedules and occasionally work after normal business hours as required. Perform physical activities as necessary to support business operations. Address user tickets regarding hardware, software, and networking (troubleshoot networking issues, software conflicts, hardware issues, and process user moves and changes). Guide users with step‑by‑step instructions, help create technical documentation and manuals. Follow up with internal customers to ensure workstations are functional (validate mounted drives, printer services, email availability). Conduct remote troubleshooting, diagnose problems, test solutions, and record technical issues and solutions in logs. Perform other duties as assigned. Qualifications & Skills Associate degree and/or 2 years of experience as a Desktop Support Technician or similar role (High School diploma or GED required). Demonstrated Windows computer skills/experience. Must be able to work scheduled hours. Microsoft Certifications preferred. Computer Skills Must demonstrate Windows computer skills/experience. Microsoft Certifications preferred. Required Attributes Integrity, honesty, professionalism, and commitment to company values. Self‑motivated and able to work efficiently in a fast‑paced environment. Excellent organizational, communication, strategic, technical, analytical, problem‑solving, and multi‑tasking skills. Ability to communicate in both oral and written forms with all levels of management. High standards of quality with attention to detail. Ability to work independently and as a team on projects. Build positive working relationships with multiple levels of employees, management, suppliers, and customers. Basic business mathematical functions. Interpret a variety of instructions in written, oral, diagram, or schedule form. Comply with all operating policies, procedures, plans, and programs. Knowledge of networking concepts like DNS, TCP/IP, and others. Experience with VMWare and server knowledge a plus. Language Skills Effective communication in English. Equal Opportunity Employer Equal Opportunity Employer, Veterans, Disabled. #J-18808-Ljbffr University Mechanical & Engineering AZ