IT Support Technician (Hands-On Hardware & Deployment)

Job Description

Job Description

Job Title: IT Support Technician | Location: Tempe, AZ | Reports To: IT Manager | Employment Type: Full-Time, On-Site

Role Overview

This is a hands-on IT support role focused on hardware deployment, imaging, laptop repair, end-user support, and IT operations in a fast-paced office environment.

This is not a purely desk-based or remote support role . A significant portion of the work involves physically handling equipment, staging and deploying laptops, managing inventory, performing repairs, and supporting on-site operations.

You will support end users across a range of technical issues including hardware, Windows OS, applications, printers, and Microsoft 365 services (Teams, SharePoint, OneDrive). Support is provided in person, remotely, and through standard ticketing workflows.

You will be responsible for keeping IT operations organized, efficient, and moving without bottlenecks. This includes maintaining the IT environment, supporting the Tempe office, and ensuring equipment and users are fully operational at all times.

This role requires someone with strong attention to detail and organization skills who takes ownership, follows through, and is comfortable balancing technical support with operational and logistical responsibilities.

The ideal candidate has a service-first mindset, communicates clearly and respectfully, and takes pride in delivering a high-quality user experience.

This position is salary, with a pay range of $47,840–$60,320 depending on experience.

Key Responsibilities

• Image, configure, and deploy laptops using Windows imaging tools and Acronis or similar solutions
• Perform laptop intake, processing, and deployment for new hires, replacements, and refresh cycles
• Perform hardware diagnostics and repairs on laptops and related IT equipment
• Maintain organized shipping, receiving, and inventory tracking for all IT assets
• Support end users with day-to-day technical issues and escalate when appropriate
• Act as the front desk contact for visitors, vendors, and deliveries
• Check, sort, and distribute office mail and handle outgoing shipments
• Monitor and restock office and IT supplies as needed
• Coordinate conference room readiness and assist with lunch-and-learn events
• Liaise with building facilities, vendors, and security as needed
• Assist with logistics and coordination for teams working in or visiting the Tempe office

Requirements

• Strong interpersonal and customer service skills, with a genuine desire to help and educate users in a patient and respectful way
• Professional experience with laptop and device troubleshooting, diagnostics, disassembly/reassembly, and repair
• Professional experience in IT support, hardware deployment, and operating system & application troubleshooting and support
• Proficiency with Windows imaging and deployment tools, including Acronis or similar platforms
• Professional experience with Microsoft 365 environments (Teams, SharePoint, OneDrive)
• Strong communication and organization skills for multi-department coordination
• Documentation and SOP creation expertise
• Comfortable handling physical hardware, including intake, labeling, and storage organization
• Ability to lift and carry up to 50 pounds safely
• Must be able to stand, walk, climb stairs, crouch, kneel, and move equipment throughout the day
• Must be able to get up and down from floor level independently
• Comfortable performing repetitive physical tasks such as unpacking, organizing, and staging equipment

Role Expectations

• This role requires consistent hands-on work with hardware, including lifting, unpacking, organizing, and staging equipment throughout the day
• Candidates must be comfortable working both independently and in a highly structured, process-driven environment
• This is not a purely customer service or phone-based support role
• Strong attention to detail, organization skills, and follow-through are required to be successful in this position

Preferred Skills

• Microsoft 365 administration and management experience
• Experience with Hyper-V environments
• Autopilot, Intune
• CompTIA A+ certification, manufacturer-specific hardware certifications such as Lenovo, or other similar certifications preferred
• Familiarity with ticketing systems and IT asset management practices
• Bachelor’s degree in Information Technology or a related field preferred, but relevant hands-on experience is strongly valued.

AM Technical Solutions (AM), founded in 1994, is a proven and licensed architect, engineering, and construction firm. Our company delivers the entire scope of work for high-tech construction projects on schedule, on budget, and at the level of quality required by customers.

The AM core foundation was built on quality programs that optimized semiconductor facility operations. As the company developed, AM added core competencies on pre-construction, procurement, and construction. Further, through strategic acquisitions, we added design, commissioning, and validation to create a complete end-to-end solution for high-tech construction project delivery.

AMTS AE is a licensed Engineering and Architecture, Business Unit of AM Technical Solutions. At AMTS AE, we focus on providing design and consulting services for advanced technology, government, university, and industrial clients, specializing in research, pilot lines, manufacturing, cleanrooms, and advanced laboratories. We also provide start-up consulting, process improvements, industrial engineering, and high-tech operations support.

For more information, please visit

Company Description

AM Technical Solutions (AM), founded in 1994, is a proven and licensed architect, engineering, and construction firm. Our company delivers the entire scope of work for high-tech construction projects on schedule, on budget, and at the level of quality required by customers.\r\n\r\nThe AM core foundation was built on quality programs that optimized semiconductor facility operations. As the company developed, AM added core competencies on pre-construction, procurement, and construction. Further, through strategic acquisitions, we added design, commissioning, and validation to create a complete end-to-end solution for high-tech construction project delivery.\r\n\r\nAMTS AE is a licensed Engineering and Architecture, Business Unit of AM Technical Solutions. At AMTS AE, we focus on providing design and consulting services for advanced technology, government, university, and industrial clients, specializing in research, pilot lines, manufacturing, cleanrooms, and advanced laboratories. We also provide start-up consulting, process improvements, industrial engineering, and high-tech operations support. \r\n\r\nFor more information, please visit