UTS- Temporary Patient Accounts Representative at UNC Chapel Hill

Position Title Patient Accounts Representative (Temporary) Location: Chapel Hill, NC Key Responsibilities Greet and assist patients and visitors in a courteous and professional manner. Answer incoming calls and direct inquiries to the appropriate department or team member. Respond to patient billing questions, explain statements, and provide basic account information. Accept and process patient payments; provide receipts and documentation as needed. Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes. Log and track patient inquiries, correspondence, and documentation in accordance with office procedures. Collaborate with billing, clinical, and administrative staff to resolve patient account issues. Maintain confidentiality of patient information in compliance with HIPAA and institutional policies. Ensure desk and waiting area remain clean, organized, and professional. Qualifications High school diploma or GED required. 1–2 years of experience in a healthcare, medical, dental, or customer service setting. Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred. Background in both dental and medical billing environments strongly preferred. Strong customer service skills with the ability to interact professionally with patients, visitors, and staff. Excellent verbal communication skills and phone etiquette. Ability to manage multiple tasks, prioritize responsibilities, and remain organized in a fast‑paced environment. Basic knowledge of patient billing processes and ability to explain account information clearly. Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort working with electronic systems. Attention to detail with accurate data entry and documentation skills. Ability to handle confidential information and maintain compliance with HIPAA regulations. Benefits & Perks Health insurance for temporary employees. Access to LEAD development courses. Discounts on childcare, wellness & recreation memberships, and wellness programs. Free, non‑revenue generating sporting events for eligible employees. EEO Statement NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, or veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Applicants requiring accommodations during the application and interview process may contact the Office of Equal Opportunity. Final candidates are subject to criminal and sex offender background checks. NC State University participates in E‑Verify. #J-18808-Ljbffr North Carolina State University