Customer Service Representative

Customer Service Representative

The HT Group has a workforce development client in Llano, Texas, looking for a customer-focused, resourceful, and relationship-driven individual to guide job seekers through career services, connect them to employment opportunities, and support overall Career Center performance.

Monday-Friday 8AM-5PM onsite

Contract-to-hire

$20/hr

Responsibilities:

• Engage with customers in person, virtually, and by phone to assess career goals and provide guidance
• Identify suitable job opportunities and make appropriate referrals
• Advise customers on the local job market, employment services, educational resources, and job readiness strategies
• Support job seekers with resume development, applications, interview preparation, and professional presentation
• Build strong, cooperative relationships with internal teams, the public, and community partners
• Recommend improvements to workforce services based on community and labor market needs
• Contribute to Career Center performance goals through quality service and timely follow-up
• Perform additional duties as needed to support center operations

Requirements:

• Experience in workforce development, career services, or related customer-facing roles
• Strong knowledge of local communities, labor market trends, and available resources
• Proficiency in computers, systems, and basic office software
• Exceptional customer service, communication, and interpersonal skills
• Ability to support diverse customers and handle challenging situations with empathy
• Strong problem solving, critical thinking, organization, and multitasking abilities
• Ability to build effective working relationships across teams and with the public
• High school diploma or GED required
• Valid driver's license, insurance, and clean driving record
• Six months of relevant experience preferred
• Bilingual in English and Spanish strongly preferred