CNA/Medical Assistant- MAHEC's OB/GYN Clinic, Biltmore Campus

ROLE SUMMARY: Medical Assistants work collaboratively as an active member of the interdisciplinary team to provide patient centered care across the continuum. They also provide an excellent patient experience, high quality outcomes, and improved productivity for the team. This position supports MAHEC's OB/GYN Ultrasound team on MAHEC's main campus. SPECIFIC RESPONSIBILITIES: Participate in daily huddles with patient care team(s) Prepare patient charts for providers Review patient registries and identify preventative care due for patient Assist in preventive care outreach initiatives Obtain vitals Assist in obtaining medical records Perform screening procedures as indicated Prepare patients for exams and assist providers during exams Prepare sterile fields Perform phlebotomy and process specimens Prepare and administer medications and vaccines, including intramuscular and intradermal injections as directed by provider Serve as a preceptor for new staff Provide occasional coverage support for other MAHEC ambulatory offices Assist in administrative duties as needed, including handling calls Participates in process improvement of new and existing workflows Actively embraces and supports divisional and organizational quality initiatives Supports pop-up vaccine and testing community events This role description is a general description of the essential job functions. It is not intended to describe all the duties the Medical Assistant may perform. KEY COMPETENCIES: Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. SPECIFIED SKILLS COMPUTER Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required. Knowledge and experience documenting patient care in an electronic health record. FOREIGN LANGUAGE Spanish speaking skills preferred. SKILLS Phlebotomy experience for patients of all ages. PHYSICAL DEMANDS Light - Moderate energy level: Lift and carry 25 - 35 lbs, Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.) Frequent (34 - 66% of Workday) SUPERVISORY RESPONSIBILITIES: Not applicable. EDUCATION AND EXPERIENCE MINIMUM QUALIFICATIONS: High school diploma or GED PREFERRED QUALIFICATIONS: Associate’s degree 1 – 2 years of medical assisting experience in a primary care ambulatory setting Certification as a Medical Assistant through AAMA, AMT, NHA, NCCT Experience as a EMT or CNA Experience working in an Employee Health Record (EHR) REQUIRED LICENSES: Current CPR certification SCHEDULE: Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader. POSITION COMPENSATION: $20.63 - $22.79/hour, based on certification. Full time position with full benefits available. At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC. Thank you for your interest in employment with Mountain Area Health Education Center in Asheville, NC, where we are committed to improving health in western North Carolina through innovative health professions education and compassionate healthcare. MAHEC was established in 1974 to improve training and retention of healthcare professionals across our region. We are dedicated to excellence in clinical care, health professions education, and innovative practices that can be replicated nationally. The largest of the nine state AHEC's, MAHEC serves NC's 16 westernmost counties to address national and state concerns with the supply, retention, and quality of health professionals especially in rural areas.