Utility Business Coordinator

Description

DISTINGUISHING CHARACTERISTICS OF THE CLASS

DISTINGUISHING CHARACTERISTICS OF THE CLASS

An employee in this class performs responsible administrative duties and exercises supervision over clerical employees when the supervisor is out of the office. Work includes difficult public contact work involving investigation, collections, resolution and settlement of customer complaints, including response to inquiries regarding utility bills, special assessments and code compliance liens. The coordinator ensures establishment of, and adherence to, administrative controls and record keeping procedures, plus management of the collections of utility bills, special assessment and code violations tickets and liens. Considerable discretion and tact is required in order to provide positive customer relations. Work is subject to general review through conferences, post audits, personal inspection and written reports for conformity with established policies and attainment of desired objectives under the direction of Utility Business Supervisor Lien. Essential Job Functions Supervises office personnel assigned to utility billing and lien activities when supervisor is out or when necessary. Handles telephone calls/walk-in customers’ inquiries and processes complaints concerning past due utility billing balances, lien search requests, lien search results and lien mitigation. Responsible for the collections of severely delinquent utility accounts and the review, set up and monitoring of payment plans and intent to lien notices. Assists in the preparation of lien search reports. Responds to lien search results inquiries and processes requests for lien mitigation. Reviews lien mitigation requests, prepares package and supporting documentation. Submits lien settlement recommendation for management’s approval. Prepares final settlement payoffs. Processes payments of utility balances, special assessments and code compliance tickets/liens. Draft and send lien notices and releases to county for recording. Updates main system of records with all lien related information. Assists in the preparation of the divisional budget by developing justifications and background of prior expenditure and revenue experience; Performs liaison with computer operations personnel to maintain control of computer programs and to insure that changes in lien procedures are implemented; Promotes effective operations through standardization, improvement, simplification and installation of new operating systems; Evaluates intra-departmental work programs to ascertain efficiency levels, compliance with priority schedules, and accomplishment of work programs; Represents the Supervisor in making special investigations and gathering information; Meets with public officials and civic groups to explain various projects and work programs; Assists in training new staff and follows up on their progress. Minimum Requirements Associates degree in public or business administration or an area of desired specialization plus some experience in responsible and varied administrative work in some of the following areas: Cost accounting, operations analysis Electronic data processing, computer operations Utility Billing office and/or Utility Customer Service Operations Municipal resource allocation, Personnel Administration, Budget Administration and Administration/Public Management. Or An equivalent combination of training and experience, which provides the required knowledge, skills and abilities. Skills Some knowledge of the principles of management and their application to the administration of governmental affairs; Some knowledge of research techniques and the sources and availability of current information; Some knowledge of the principles and practices of public and business administration; Some knowledge of basic accounting principles and procedures; Some knowledge of basic collection, liens and real estate principles and practices; Some knowledge of the operation of the utility billing and lien system; Ability to solve difficult customer’s inquiries and complaints regarding liens; Ability to initiate and install administrative programs and procedures and to evaluate their effectiveness; Ability to supervise and coordinate the work of office staff in a manner conducive to full performance and high morale; Ability to carry out complex oral and written instructions; Ability to establish and maintain effective working relationships with other employees and the general public; Ability to express ideas clearly, concisely, orally and in writing; Physically able to perform duties. Benefits City Of North Miami Benefits Page Healthcare Group Health/Dental/Vision Insurance: HMO and dependent coverage is available Life Insurance: One times employee’s gross annual salary. Dependent coverage is available. Disability Insurance: Optional coverage available Flexible Spending Accounts/ Dependent Care Savings Accounts Employee Assistance Program (EAP) Wellness Events and Fitness Classes On-The-Job Injury Benefits: Worker's Compensation and Supplemental Pay Benefits, when applicable Retirement Pension: (General Employees) Mandatory participation. Defined benefit plan/Florida Retirement System (FRS) Pension: (Sworn Police Personnel) Mandatory participation. Defined benefit plan/Florida Retirement System (FRS) Deferred Compensation: Optional employee contribution to IRA, and 457 Deferred Compensation Plans offered through Mission Square and Corbridge Financial. Work-Life Balance Vacation: Two weeks per year; after five years, three weeks; after fifteen years, four weeks. Accumulation starts on date of hire. There is a six-month waiting period for using vacation time. Holidays: Paid holidays, employee’s birthday, and two Floating/Personal Holidays Sick Leave: Ten days per year; after three years, 11 days; after five years, 12 days. Accumulation starts on date of hire. There is a three-month waiting period for using sick time. Additional Benefits Student Loan Forgiveness: The U.S. Department of Education’s Public Service Loan Forgiveness (PSLF) Program may forgive your student loan balance after making 120 qualifying payments while working full-time with a governmental agency. For additional information please visitFederal Student Aid. Tuition Reimbursement Employee Assistance Trust Fund: A trust fund set up by the City of North Miami to assist employees who are faces with unforeseen emergencies. Participation is on a volunteer basis. Reduced pricing for Transit and Tri-Rail Passes Legal benefits coverage available -LegalShield Pet Insurance available -Nationwide Pet Insurance Free City Library Card Merit Increase: Full time employees are eligible for an annual merit increase. Salary: Paid on a weekly basis for the previous work week Direct Deposit Benefit Documents 2025 Employee Benefits Guide (PDF) #J-18808-Ljbffr City of North Miami