Patient Navigator

Updated: Yesterday Location: Cleveland, OH, United States Job ID: 16321 The Patient Navigator (PN) will provide essential services to patients, caregivers, and healthcare providers, ensuring seamless access to our client’s product, support, and resources. They are responsible for proactively and compliantly engaging with HCPs and patients at a local level to identify marketplace needs, provide disease state and product education, and to support appropriate utilization of our client’s access and fulfillment resources. The PN will work collaboratively to provide training to ensure clinic staff are up to date on safety and proper usage of the product. Training will include drug administration, disease state awareness and insight into the patient’s journey. The PN will provide clinical expertise through utilization of clinical nursing experience and education to improve patient outcomes. Responsibilities: Personalized, patient engagement at therapy initiation, through adherence & questions about medication, ensuring patients have what they need to initiate & stay on therapy Provide education, support and training to healthcare providers and patients on on-label product administration & treatment Handle initial inquiries and basic reimbursement questions Identify, gather, and document field generated HCP insights to support innovative medical strategies while complying with industry and corporate policies and procedures. Demonstrate mastery of disease state, product and treatment landscape Engage with target customers, including advocacy groups, in or outside of office settings, including conferences to uncover marketplace needs Provide timely follow-up to questions and requests from HCPs Educate and champion utilization of client resources to drive optimal patient experience and care Collaborate with commercial and medical counterparts in assigned territory. Qualifications: Bachelor’s Degree required. Clinical Background Required – LPN/RD/RN/PharmD/RPH, etc. 2 plus years of diabetes education experience with patient support team members with CDCES highly preferred Pharmaceutical industry highly preferred Strong interpersonal skills. Excellent written and verbal communication skills. Benefits: Benefits for this position will include a competitive compensation package, health benefits to include medical, dental and vision, company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. Equal Opportunity Employer Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: [email protected] One of our staff members will work with you to provide alternate means to submit your application. #J-18808-Ljbffr Syneos Health