Patient Services Assistant

Job Description This position serves as the first point of contact for clients and visitors at the Veterinary Teaching Hospital and the Veterinary College. It ensures proper registration of small and/or large animal patients, provides communication support to the college and hospital, serves as a contact for emergencies within the building, and interacts with Virginia Tech Police and College Security. The role may handle physical plant calls as needed and supports the Patient Services area in registration, admissions, and discharge. The employee processes invoices, collects payments from clients, and is able to calmly and quickly handle patient emergency situations, ensuring personnel are contacted in a timely manner. General office duties include faxing, copying, scanning, uploading forms, and processing medical records. The employee offers general, infrequent after‑hours support via telephone. The position requires excellent communication skills, a calm and pleasant demeanor, and the ability to multitask. The goal is to ensure the client’s experience with the VTH is as smooth and efficient as possible. This position is considered essential personnel and the employee must report to work when the university is closed due to inclement weather. Required Qualifications Previous experience in a professional office environment Demonstrated strong communication and customer service skills Ability to work under stress Ability to maintain a pleasant controlled voice Ability to multitask Preferred Qualifications Experience in a busy professional office handling multiple phone lines with direct public contact Veterinary office experience desired Knowledge of medical terminology Pay Band 3; Wage Appointment Type Restricted Salary Information Wage; Starting at $15.33 an hour. Review Date January 25, 2024 Additional Information The successful candidate will be required to have a criminal conviction check. Equal Employment Opportunity Statement Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact Carrie Nowlin at View email address on click.appcast.io during regular business hours at least 10 business days prior to the event. #J-18808-Ljbffr