Patient Transport Dispatcher

Patient Transport DispatcherAs a Patient Transport Dispatcher, you'll coordinate dispatching services for Patient Escort Services and Bed Transport Services to support timely, efficient transportation. You'll prioritize requests, monitor assignments, and communicate with staff and customers to support patient transportation and room management needs.ResponsibilitiesJob Duties & Responsibilities• Use Epic Grand Central to dispatch patient transportation and room management assignments and monitor work assigned to Patient Transport and bed transport personnel• Apply policies and procedures for patient transportation, patient-related equipment delivery, prescription transport, and specimen delivery• Prioritize patient, specimen, and equipment transport requests based on urgency and distribute assignments efficiently, effectively, and equitably among staff• Follow up with Patient Transport Technicians when transport times exceed expectations to help ensure assignments are completed promptly• Record assignments in the dispatch log during system failures or downtime, noting delays or unusual circumstances• Generate and post daily, weekly, and monthly performance reports as requested by management• Maintain a professional demeanor and positive working relationships with guests, departmental staff, physicians, and other hospital personnel• Respond promptly and appropriately to communications about transportation and room management assignments, including pagers, phones, and radios• Operate multi-line phone systems, use proper phone etiquette, and maintain average hold times of no more than three minutes• Check voicemail throughout the shift and respond to recorded requests as needed• Fill in as a Patient Transport Technician when needed, forwarding the dispatch phone to a mobile phone when necessary to handle dispatch and transportation duties simultaneously• Complete departmental dispatch projects on time, recommend service improvements, and participate in pilot programs• Maintain dispatch, radio, and lunch and break logs and report data to management as requested• Review email and written communications from leadership to share accurate information with customers and staff• Suggest improvement projects to leadership and take responsibility for completing them• In the absence of a formal leader, monitor staff activities, relay management information, and handle routine administrative duties• Immediately notify management of issues or incidents that arise during the shift• Identify and appropriately resolve maintenance or equipment deficiencies in assigned areas and report space quality deficiencies throughout hospital properties according to departmental procedures• Maintain tools and equipment daily according to departmental standards and manufacturers' recommendations• Maintain adequate supply inventories, use supplies cost-effectively, and store supplies, tools, and equipment in designated areas• Keep the assigned area clean and orderly at the end of each shift• Communicate effectively and maintain cooperative working relationships with internal and external customers while completing tasks efficiently and minimizing disruption• Follow the departmental communication plan and provide documentation required by management and authorities having jurisdiction• Follow the departmental dress code, maintain a professional appearance, and participate in required hospital and departmental training• Comply with city, state, and federal laws and hospital and departmental policies, including requirements for using chemicals and equipment• Perform other hospital duties within expectations established by managementAs part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.QualificationsQualifications• High school diploma or GED required• 1 year of customer service experience in hospitality, retail, restaurants, or another front-line customer service position required• Previous hospital experience preferredAbout UsSince 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; Texas Children's Hospital The Woodlands, the first hospital devoted to children ' s care for communities north of Houston; and Texas Children's Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ' s Health Plan, the nation ' s first HMO focused on children; Texas Children's Pediatrics, the largest pediatric primary care network in the country; Texas Children's Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.Job InfoJob Identification 427902Job Category Hospitality & HousekeepingDegree Level High School GraduateJob Schedule Full timeJob Shift DayLocations 6621 Fannin St, Houston, TX, 77030, US