Quality Assurance Coordinator

Job Description

Job Description

Quality Assurance Coordinator, Part-Time (16 hours per week)
Location: Chula Vista, CA
Salary Range: $26.00 - $29.00 per hour (DOE / Q)

52 Weeks

MAAC STORY

Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC at

POSITION SUMMARY
As part of the Evaluation & Compliance Team, the incumbent performs duties to support MAAC’s quality assurance and improvement efforts. This role works on-site as assigned. This role supports staff efforts to focus on interventions as needed to continually improve the quality of care and service delivered by services. As the QA Coordinator, the incumbent role is to support compliance and improvement as needed for maintenance of records, service delivery processes, and support appropriate data collection and reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Support monitoring and evaluating the quality, impacts, and outcomes of program and its services
• Support privacy and confidentiality records and practices
• Support with training and identify improvement opportunities and implementing corrective actions
• Support required data collecting, trending, analyzing, and reporting
• Support opportunities to determine program satisfaction and related improvement efforts
• Supports compliance of reporting, auditing, and other program standards
• Supports ongoing evaluations, monitoring and documentation of interventions and activities
• Support review of program incidents, grievances, and appeals for timely resolution
• Support program staff efforts with routine internal audit, corrective actions, and program activities
• Support program staff with routine communication of any monitoring findings
• Support documentation of required trainings and other program required files and documentation
• Other duties as assigned.

QUALIFICATIONS AND SKILLS
Knowledge of: 

• Use and maintenance of electronic recordkeeping and training
• Monitoring quality improvement processes
• Demonstrated proficiency in Microsoft Office Word, Excel, PowerPoint, Outlook, SharePoint, and other database management software systems.
• Ability to work well independently and within a team
• Understand and interpret policies and procedures, prepare clear and accurate records and reports
• Possesses strong data and analytical skills, be detail oriented, and have excellent customer service skills.
• Be well-organized and adaptive to fluctuating working assignments and have a positive attitude in work style to accomplish the goals of quality improvement
• Set-up, organize and maintain specialized and confidential files in compliance with MAAC policy and applicable law and regulations

EDUCATION, EXPERIENCE AND CERTIFICATION

• Minimum: Associate’s degree or equivalent
• Preferred: Background in social sciences, psychology, business, quality management, healthcare administration or a related field
• Experience: At least three (3) years of experience performing work related to auditing/monitoring and analyzing files and records

VALUE-BASED BEHAVIORS

• Listens attentively to others; asks clarifying questions to gain a full understanding of another person’s views and underlying assumptions.
• Works effectively in a team environment and actively participates in joint problem-solving; willingly cooperates with co-workers.
• Identifies and takes advantage of opportunities for personal and professional development.
• Attends work consistently and punctually; arrives at meetings prepared and on time; honors commitments and meets deadlines.
• Honors the private and confidential matters of co-workers and protects the proprietary information of MAAC systems.
• Follows rules, regulations, and policies, and positively contributes to implementing change.
• Deals with issues directly, respectfully, and in a timely manner, focusing on resolving the issue rather than criticizing the person.
• Demonstrates a commitment to equity, diversity, and inclusion in all interactions and decisions.

HEALTH STATUS
Must have a physical examination and a drug screen by a doctor/clinic designated by MAAC prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone; uses hands to finger, handle or feel objects or controls; reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands
While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret complex data, information and documents; analyze and solve complex problems; observe and interpret people and situations; use math/mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions, and interact with MAAC management, department managers and staff, Parent Policy Council, parents, community and business leaders, local elected officials, representatives of funding agencies, the media, the public and others encountered in the course of work.

BACKGROUND CLEARANCE
All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment check prior to hire and periodically throughout employment as required by various funding sources.
Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION
Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.

VALUE-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and underlying assumptions
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
Identifies and takes advantage of opportunities for personal and professional development
Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines
Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems
Follows rules, regulations, and policies; positively contributes to implementing changes
Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.

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