Patient Care Coordinator

Job Description

Job Description

Patient Care Coordinator

Dental Office | Treatment Coordination + Patient Relations

Pay & Schedule

Pay: $15–$18/hour Schedule: Monday through Friday, 8am to 5pm

About the Role

We’re seeking a friendly, confident, and detail-oriented Patient Care Coordinator (PCC) to join our dental team! In this role, you’ll serve as a key connection between our patients and clinical team, helping patients understand their recommended treatment, navigate financial options, and take the next step toward achieving their dental goals.

The ideal candidate is comfortable discussing treatment and fees, building trust with patients, following up consistently, and helping the practice increase case acceptance while delivering an exceptional patient experience.

What You'll Do

• Welcome patients and create a warm, professional experience from check-in through check-out
• Build strong relationships with patients and help them feel comfortable discussing their dental needs
• Present and explain treatment plans, recommended procedures, fees, and next steps in a clear and patient-friendly manner
• Review insurance benefits and estimated patient portions to help patients understand their financial responsibility
• Discuss available payment and financing options and confidently address patient questions or concerns
• Follow up with patients who have unscheduled or pending treatment to help them move forward with recommended care
• Track treatment acceptance, pending treatment, and case follow-up to support practice goals
• Coordinate appointments for treatment and ensure patients understand what to expect before their visits
• Manage appointment scheduling, confirmations, cancellations, and rescheduling while maintaining an efficient daily schedule
• Coordinate referrals to specialists and follow through to ensure continuity of care
• Communicate closely with doctors and the clinical team regarding treatment plans, patient questions, and scheduling needs
• Verify insurance benefits, assist with claims, and follow up on outstanding patient accounts as needed
• Participate in daily huddles and help identify opportunities to improve patient flow and case acceptance
• Maintain accurate patient records and ensure treatment and financial information is documented properly
• Use effective communication and patient-centered scripts to overcome concerns and help patients make informed decisions about care
• Promote the practice by encouraging patient reviews, referrals, and continued care
• Maintain HIPAA and OSHA compliance at all times
• Support a clean, organized, and welcoming front-office environment

What We're Looking For

• At least 1 year of dental office experience preferred
• Experience in treatment coordination, dental front office, or patient relations is a plus
• Strong understanding of dental terminology and basic dental procedures
• Familiarity with dental insurance, benefits, and patient financial responsibilities
• ADA code knowledge is a plus
• Confident and compassionate communication skills
• Comfortable presenting treatment plans, discussing fees, and asking for case acceptance
• Strong follow-up skills with the ability to stay organized and track multiple patients and treatment plans
• Comfortable addressing patient questions, concerns, and objections in a professional manner
• Highly organized, dependable, and able to multitask in a fast-paced dental environment
• Positive attitude and strong teamwork skills
• Motivated by providing excellent patient care and contributing to practice growth

Benefits

• Competitive Salary
• 401(k) Matching
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Employee Perks & Discounts

If you’re passionate about helping patients understand and move forward with the care they need, while supporting a high-performing dental team, we’d love to hear from you!

Apply today and join a practice that values your communication skills, compassion, initiative, and dedication to exceptional patient care.