Customer Service Lead

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world's leading off-price retailer.

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

Creates a positive internal and external customer experience

Promotes a culture of honesty and integrity; maintains confidentiality

Takes an active role in training and mentoring Associates on front end principles

Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs

Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates

Addresses customer concerns and issues promptly, ensuring a positive customer experience

Ensures Associates execute tasks and activities according to store plan; prioritizes as needed

Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates

Provides and accepts recognition and constructive feedback

Partners with Management on Associate training needs to increase effectiveness

Ensures adherence to all labor laws, policies, and procedures

Promotes credit and loyalty programs

Supports and participates in store shrink reduction goals and programs

Promotes safety awareness and maintains a safe environment

Other duties as assigned

Who We're Looking For: You.

Available to work flexible schedule, including nights and weekends

Strong understanding of merchandising techniques

Capable of multi-tasking

Strong communication and organizational skills with attention to detail

Able to respond appropriately to changes in direction or unexpected situations

Team player, working effectively with peers and supervisors

Able to train others

1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address: 43519 Boscell Rd

Location: USA TJ Maxx Store 0404 Fremont CA

This position has a starting pay range of $19.05 to $19.55 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.