Flight Operations Manager

Flight Operations Support Manager Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at View email address on click.appcast.io Job Overview The Flight Operations Support Manager acts as the voice of the customer in the Flight Operations and Training Organization (ST) with two missions: ensure customer satisfaction while preserving AIRBUS / SKYWISE interests, and influence Flight Operations and Training strategy according to customer feedback and expectations. Primary Responsibilities Represent AIRBUS in front of operators for matters related to Flight Operations and Training. Lead support-related activities for the “Flight Operations and Training” (ST) Organization. Ensure an aligned approach between Flight Operations and Training customers facing stakeholders and achieve ST objectives while satisfying customers. Launch appropriate actions in response to customer feedback and expectations, involving all relevant Flight stakeholders. Coordinate all Flight Operations and Training related activities through the whole aircraft life cycle, including all aircraft type Entry into Service (EIS) and daily support. Act as the primary Flight Operations and Training interface between customers and CSD. Establish and maintain relationships with key decision makers within Flight Operations and Training, from working level to Executive Leadership. Organize Flight Operations Senior Management Meetings prior to Senior Management Meeting or Executive Review Meeting, preparing, executing and following up, and addressing key strategic topics. Establish and maintain a close and trustful relationship with operators, gathering data and intelligence enabling ST to identify customers’ needs and main irritants. Ensure customer needs and expectations are properly addressed by relevant stakeholders, provide customer context within AIRBUS and make recommendations on the level of support/service required. Manage escalations and action plans within a well-defined ST governance (network, tools, process). Promote adherence to AIRBUS operational and training standards. Identify opportunities to engage customers through events/forums that support relationships within Flight Operations and Training products and services. Identify and report potential safety issues and contribute to safety enhancement initiatives. Organize Executive Leadership visit plans based on customer strategy (e.g., sales campaign, customers heatmap and satisfaction). Drive Customer Satisfaction Index survey actions plan and follow‑up. Provide support to sales and marketing teams when needed, and manage contractual commitments to handle escalations efficiently. Lead at least one transversal topic (technical, process, tools, governance) that increases organizational efficiency, fosters the One Voice concept, and harmonizes the way of working within the Customer Facing community within ST. Additional Responsibilities Perform other duties as assigned by the Director of Flight Operations Support. Qualifications Education: Hold professional qualifications in aerospace engineering or a related discipline; Bachelor’s degree or equivalent experience preferred. Experience: More than 10 years minimum in the aerospace industry and 3 years experience in the flight operations domain; strong aviation safety awareness; proven experience leading and managing transverse teams without hierarchical authority; excellent track record of customer interfacing experience; preferred experience in the airline industry. Licensure / Certifications: Required 3r; preferred. Travel: 25% domestic and international. Authorized to work in the US; no visa sponsorship. Skills & Capabilities Proven resilience and ability to work under significant exposure and pressure. Ability to prioritize and handle competing tasks in dynamic, complex situations. Ability to coordinate various stakeholders and maintain strong interpersonal/negotiation skills in a multi‑cultural environment. Strong influence and negotiation skills, able to convince or negotiate with customers in complex situations. Demonstrated ability to work and collaborate in multi‑functional teams; work autonomously and take initiative. Leadership, ownership, empathy, flexibility, assertiveness and humility. High‑level written and oral communication skills in English; Spanish preferred. Travel & Physical Requirements Travel: 25% domestic and international; able to travel independently at short notice. Onsite or remote: 60% onsite. Vision, hearing, speaking, equipment operation, carrying, lifting, pushing, pulling, sitting, squatting/kneeling, standing: able to meet specifications for up to 30 lbs (14 kg) and in office or production environments. Daily Personal Protective Equipment required: Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, Protective Gloves as required by site or customer site. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Airbus provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. Employment with Airbus is at will. Airbus reserves the right to revise or change job duties and responsibilities as needed, and this position description does not constitute a written or implied contract of employment. #J-18808-Ljbffr