Business Development Manager (Convenience Store Division)

Business Development Manager

We're looking for a Business Development Manager, CSD to drive new business growth across National, Regional, and Local chain accounts within our Convenience Store Division. This is a dynamic, in-market role built for someone who can develop and execute strategic sales plans, manage a full sales cycle from prospecting through close, and build long-term relationships that turn into cross-sell and upsell opportunities.

Develop and execute a comprehensive business development strategy for National, Regional, and Local chain accounts within our Convenience Store Division.

Drive new business growth through targeted prospecting, leveraging existing customer relationships and professional networks to identify opportunities.

Expand existing accounts by implementing strategic growth plans and securing new location openings.

Oversee customer rollouts, installations, and marketing or merchandising initiatives in collaboration with cross-functional departments.

Manage the full sales cycle, from prospecting through proposal, negotiation, and closing, while regularly updating leadership on progress against growth plans.

Partner with National Account Managers to strengthen relationships across existing national accounts and identify cross-sell and upsell opportunities.

Conduct regular customer visits to build relationships with decision-makers, present new products, and identify shared growth opportunities.

Maintain deep knowledge of customers' business and industry trends to deliver value-added insights and ensure win-win partnerships.

Monitor and analyze account performance metrics, including revenue, gross profit, cost, churn, and activity levels, and ensure CRM data integrity and accurate reporting.

Provide customer feedback and competitive insights to inform company strategy and improve service delivery.

Utilize internal and external resources to support account growth and customer success.

Be in market with your accounts regularly, maintaining consistent in-person presence with the buyers, GMs, and F&B decision-makers who control purchasing.

Consistently meeting or exceeding quarterly and annual new business and profitability targets.

Building and maintaining a strong, qualified pipeline with consistent forward motion.

Closing new accounts across your priority industries every quarter.

Achieving target profitability on new business, not just top-line growth.

Continuously improving your sales cycle through stronger proposals and earlier qualification.

Bachelor's degree in business administration or a related field, or equivalent combined education and sales experience.

2-4 years of experience in sales or a related role, with a track record of business growth through effective selling and account management.

Proficiency in MS Office and basic IT skills.

Excellent written and verbal communication skills.

Ability to think strategically while executing day to day.

Willingness and ability to travel across multiple markets, including overnight travel for meetings, trade shows, and training.

A valid driver's license and personal auto insurance as required by state law.

Prior sales experience in the food & beverage industry.

Prior experience with C4C or a similar CRM platform.

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices, and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence that takes pride in our unparalleled dedication to customer care.

Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, remote work opportunities, paid holidays, and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees.