Customer Service Representative

Full-Time Customer Service Representative Are you outgoing? Do you love helping people? Do you thrive in a team atmosphere? Well, we have a job for you at Dog House! We are looking for a full-time, top-level CSR to join our office staff of 4. You will be cross-trained as a customer service representative and a dispatcher. This is an in-person position (not a remote position). Responsibilities include: Making sure customers are taken care of each day Provide the absolute best customer service experience to our customers Answer phones Return customer calls Outbound calls Scheduling appointments Working with technicians by assisting with dispatch duties Administrative tasks Who Are We? Dog House (heating, air, plumbing), located in Brunswick, Maine, started in 2010 and continues to grow. We are a family-owned and operated business providing residential and light commercial service and installations. Our daily goal is to give our valued customers A+ service. Requirements: No previous experience is necessary Outgoing personality Must enjoy speaking on the phone Portray confidence on the phone Exceptional customer service skills Positive attitude is a must! Friendly, pleasant phone voice Extremely organized and can juggle multiple tasks Handle daily stress and stressful situations with a calm demeanor Very close attention to detail Know Maine locations to create efficient routes for technicians Quick to learn new skills Able to follow directions Work well with the team Experienced in Microsoft 365 Administrative experience Be in the on-call rotation for after-hours calls Helpful Experience To Have: Working in a call center, sales, or any other position of being on the phone all day assisting customers Background in the HVAC and/or plumbing industry Benefits you will enjoy working with us: Generous Paid Time Off Federal holidays off & paid Your birthday off & paid Bonus opportunities Paid training Company outings On-call standby pay 100% paid employee Health Insurance Vision and Dental insurance Company match IRA plan Short-term disability