Service Coordinator III (AMS)

Service Coordinator III (AMS)

The primary purpose of this position is to provide operational support to Branch Managers and Service Supervisors. Key responsibilities include coordinating with various departments to obtain customer materials needed by field technicians and completing tasks independently with minimal supervision. This role also supports invoicing processes and performs data entry in SAP and other relevant systems.

Principle Responsibilities and Duties:

• Enter daily tickets into SAP with a high level of accuracy and attention to detail.
• Efficiently process and invoice sales and service orders, ensuring all documentation is accurate and complete.
• Reconcile purchasing cards (pcards) for designated branches in accordance with company policies.
• Ensure full compliance with SOX procedures across all relevant tasks and documentation.
• Provide supervisors and managers with timely updates on the status of open service orders (Work in Progress).
• Track completed services, verifying technician hours and reviewing service reports for accuracy.
• Open new job orders, ensuring all information is accurate, complete, and submitted promptly.
• Foster positive, professional relationships with customers and team members to promote a collaborative work environment.
• Assist in resolving complex issues by supporting colleagues with problem-solving and critical thinking.
• Work closely with branch staff to achieve both individual and team goals, following guidance from supervisors and managers.
• Perform additional tasks and responsibilities as assigned by management.
• Represent Enerflex professionally at all times, delivering customer service that reflects the company's values and vision.
• Support project execution by assisting with parts quoting and procurement.
• During invoicing, review parts-related entries to confirm alignment with SOX compliance standards.
• Maintain a collaborative mindset and demonstrate a positive, solution-focused attitude in all interactions.
• Perform other duties as assigned by the Manager.

Qualifications:

• High school diploma or general education degree (GED) required; college degree preferred.
• Must have 10+ years of comparable work experience, experience in the oil and gas industry would be an asset.
• Highly organized and efficient, with exceptional multitasking abilities and strong attention to detail.
• Excellent communication skills, both verbal and written, enabling effective interaction across all organizational levels.
• Advanced proficiency in Microsoft Office Suite, particularly Excel, with a focus on data analysis, reporting, and process optimization.
• Self-motivated and collaborative, capable of working independently as well as contributing effectively within team settings.
• Proactive problem-solver, with a customer-oriented mindset that supports and enhances operational performance.
• Consistent track record of meeting deadlines and maintaining high productivity in fast-paced, dynamic environments.
• Adaptable and eager to learn, with a flexible approach to supporting various functions and responsibilities as needed.

Physical Requirements:

Work is primarily indoors in a climate-controlled building. May require work outside the normal 40 hrs/wk. work schedule at certain times of the year during time sensitive projects. May be required to travel occasionally.

About Us:

Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide. Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry. We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

What Enerflex Offers You:

Full time employees enjoy the following benefits: Generous healthcare, dental and vision plans 401(k) employer matching Generous paid time off program Employee equity plan Tuition reimbursement Fun office environment

Enerflex is an Equal Opportunity Employer Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.