Customer Service Representative

Job Title: Customer Service Representative
Job Description
The customer service representative will be responsible for handling a large volume of inbound calls and assisting customers with identifying appropriate products. The role involves entering and maintaining sales orders with meticulous attention to detail and accuracy. You will accurately quote products to customers over the phone and in person at the branch office, make outgoing calls to communicate promotions, and improve relationships with the customer base. Interaction with walk-in customers to determine their needs and process subsequent orders is also required.
Responsibilities

• Work closely with the Sales Manager to understand the incoming material schedules and establish delivery dates for products.
• Communicate with customers regarding the status of orders and delays in shipments.
• Assist and support the outside sales staff and other office personnel as necessary.
• Make outbound calls, engage in inside sales, and provide exceptional customer service.
• Schedule appointments efficiently and manage customer interactions using Microsoft Office.
• Generate leads and manage accounts through effective project management.
• Perform data entry tasks and utilize Siteline Construction billing software, which is a significant advantage.

Essential Skills

• Minimum of 2 years of non-retail customer service experience.
• Strong experience with email and phone communication.
• Tech-savvy with a strong understanding of Excel, including pivot tables and data interpretation.
• Experience in lead generation and outbound call centers.

Additional Skills & Qualifications

• Previous inside sales or customer service experience.
• Strong phone presence and experience with high call volumes.
• Positive attitude and a team player mentality.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Work Environment
The position is based in an office environment, with working hours from 7:00 AM to 3:30 PM, Monday through Friday. You will be part of a team of three, and the company is experiencing rapid growth, offering potential management opportunities.
Job Type & Location
This is a Contract to Hire position based out of Lakewood, WA.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lakewood,WA.
Application Deadline
This position is anticipated to close on Jul 27, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.