Future Opening: Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

This role will support our licensed service team by handling high-volume, non-licensed customer interactions so licensed team members can focus on complex service and coverage conversations. You'll be a key part of delivering a smooth, friendly customer experience while keeping our office organized and efficient. This is an unlicensed, in-office, part-time position supporting two State Farm agencies.

Key responsibilities include:

• Customer Interaction & Call Support
• Answer incoming calls and assist with unlicensed transactions (such as taking payments)
• Gather customer information and route calls appropriately or create CRM tasks for licensed team members to complete transactions

• Outbound Engagement
• Contact customers to share information or request follow-up items
• Call customers to set appointments
• Make birthday and relationship-building calls

• Customer Experience & Office Support
• Work assigned customer service tasks that do not require an insurance license
• Ask satisfied customers for online reviews and referrals
• Assist customers with setting up their State Farm online accounts
• Verify and update customer information to ensure CRM accuracy
• Assist with incoming and outgoing mail

This position does not provide insurance advice, quote policies, or make coverage recommendations.

What we're looking for:

• Friendly, energetic, and enjoys talking with people
• Able to build rapport quickly and professionally
• Organized, efficient, and detail-oriented
• Comfortable switching tasks frequently in a fast-paced environment
• Resourceful, self-accountable, and able to work independently once trained, while also being part of a high performing team
• Coachable and open to feedback
• Stays accurate and calm despite frequent interruptions

Schedule & location:

• 20–25 hours per week
• 4–6 hours per day, Monday–Friday
• Some flexibility in start time, but must start between 8:45am-10:00am
• In-office position based in University Place, WA
• Supports both agencies using a shared virtual phone system

Compensation & growth:

• $20–$22 per hour, depending on experience
• Non-exempt, hourly position
• High performers who demonstrate reliability, initiative, and strong customer skills may have opportunities to pursue licensing and advance into a licensed role.

Training & support:

• Structured onboarding with job shadowing
• Scripts to fall back on for common interactions
• Checklists and processes to ensure accuracy and consistency

Ongoing support from agency ownership