Application Support Analyst
Harrington Starr
We’re looking for a talented Application Support Analyst to join our global support team and play a critical role in keeping our front office and post‑trade systems running smoothly. You’ll be at the heart of a fast‑paced financial services environment, ensuring stability and performance across trading, settlement, clearing, and risk platforms used by both internal teams and external clients. What you’ll do Provide 2nd/3rd line support for trading and back‑office platforms, ensuring minimal disruption to users. Take ownership of incidents, drive resolution, and manage outages in line with ITIL best practices. Partner with infrastructure, service desk, development, and business teams to deliver seamless support. Manage vendor relationships, exchange upgrades, and technical client onboarding. Support new system analysis, implementation, and documentation. Deliver compliance reporting, exchange reporting, and monthly system performance metrics. Contribute to process improvements and best practices across the support function. What you’ll be looking for Strong technical background across Windows/Linux/Unix OS with database expertise (SQL, PostgreSQL, MongoDB, Oracle). Solid knowledge of trading, clearing, and settlement flows within financial services. Experience in exchange/vendor management and supporting connectivity protocols (FIX, market data). Familiarity with ITIL processes and change management. Strong communication, documentation, and stakeholder management skills. Ability to stay calm and effective under pressure in a fast‑moving environment. If you’re proactive, resilient, and ready to take your next step in financial application support, we’d love to hear from you. #J-18808-Ljbffr
Vacancy posted 21 hours ago
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