Application Analyst

Select how often (in days) to receive an alert: Location : Chicago Office or Remote, North America (US & Canada) Employment Type : Full-time/Permanent Travel : Willingness and ability to travel is an essential function of all jobs at the company unless otherwise advised by your manager or Human Resources at the time of hire or promotion. Approximately up to 5% Serrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in our solutions that are designed to make financial processes easier, more efficient, and smarter. With a substantial client base of over 2,500 clients in over 70 countries worldwide, we have earned the trust of a diverse global community that trusts our innovation. If you're curious to dive deeper and explore the work we do, we encourage you to take the next step by applying for a position with us! About the role: The Application Analyst will be an integral part of the Global Support & Managed Automation Team, dedicated to providing exceptional technical and functional support for customers utilizing the Cloud-based application. Your Day to Day: Core duties and responsibilities include (but are not limited to) the following: Manage and address accounting-specific customer inquiries within the Cloud-based environment. Customer Orientation : Your ability to understand customer issues and ask precise questions to gather essential information will be paramount. Teamwork : Collaborate closely with other departments, replicating and resolving issues within the application, and proposing suitable solutions. Analytical Skills : Assist in optimizing our internal processes and meticulously document solutions for known issues. Problem Solving : Your unique combination of creativity and results-oriented work style will shine as you propose innovative solutions. Stakeholder Communication : Act as a bridge between technical teams, business users, and external stakeholders, ensuring clear and effective communication regarding system functionalities, issues, and resolutions. Incident Management : Provide timely updates to users and management on issue resolutions, outages, and system performance, maintaining transparency in critical situations. Other duties as assigned. What makes you excel in this position: The requirements listed below are representative of the knowledge, skill, and/or ability required: A degree in finance, economics, accounting, or a related field is highly desirable. Minimum 2 years of practical experience in accounting or finance-related roles. A solid understanding of financial systems and their functionalities is a plus. Understanding of key financial processes and familiarity with Accounts payables, payment processing, account reconciliation, and transaction matching is a plus. Experience with troubleshooting and supporting financial or ERP applications is a plus. An independent thinker with a passion for sharing ideas and a commitment to continuous learning and development. Excellent communication skills paired with an enthusiastic and persuasive demeanor. Salary Range : United States: USD 45,000-55,000 Canada: CAD 60,000-75,000 The above annual base salary range represents a general guideline for the low and high end of the pay range for this position. However, the actual salary offered will be determined on various factors including but not limited to location, job-related skills, experience, relevant education, training as well as market and business considerations. What's in it for you? We have many benefits and perks available to you as a Serrala employee. Here are just a few... Medical, Dental, and Vision Insurance - available to you from your first day of employment. 401(k) - dollar for dollar matching up to 4% and immediate vesting and contribution from your first day of employment. Up to a $275 monthly reimbursement for phone and internet. Employee Assistance Program. LifeMart - discounts on travel, food, products, and services. Regus – mobile office space available for Serralians for team meetings, department gatherings, and project collaborations. Why us? What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values which are the foundation of our strong corporate culture and our innovative drive. At Serrala, our global teams are eager to evolve, advance, and innovate. We continuously improve the way we work with professional development at the core of what we do. With modern and flexible work environments, global and regional events, and a strong fostering of team spirit, we believe that together we can accomplish any challenge and move any mountain. [EEO Statement] We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws. [To all recruitment agencies] Serrala does not accept agency resumes. Please do not forward resumes to our job's alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes. Alternative Job Titles: Application Specialist Support Specialist Support Analyst Application Support Specialist Application Support Analyst We Are Serrala. We have grown from a small family-owned business into an ambitious, global FinTech with 30+ years of experience. We are hungry to evolve, reinvent ourselves and grow - standing still is not an option. We Are Serralians. A diverse team of 700 + techies, finance and payment experts, creatives and business administrators in 15+ offices around the globe. We see ourselves as a global family that stays connected despite physical distance and celebrates the idea of community. #WeArePassionate #WeAreEmpowering #WeAreEnterprising #WeAreReliable #J-18808-Ljbffr