Applications Analyst I

NYBG Job Description Title: Applications Analyst I Reports to: Associate Director of Enterprise Applications Position Summary The Applications Analyst I position is responsible for assisting in the development and maintenance of enterprise applications, databases, integrations, reporting tools, and related business systems. This position works closely with several teams within the IT department, to support our internal customers’ needs in a variety of areas, including but not limited to: designing, developing and troubleshooting information technology applications and solutions; troubleshooting data and database issues; supporting application security, data protection, access controls, and compliance with institutional IT policies. This position will report directly to the Associate Director of Enterprise Applications. Specific Duties & Responsibilities Provide application and database support. Enterprise systems mainly include; ERP, CRM, Ticketing, LMS, SharePoint. Serve as application point of contact or functional administrator for assigned systems, including configuration, upgrades, releases, documentation, and continuous improvement. Support and maintain integrations between enterprise systems and third-party platforms. Analyze current business processes, perform root-cause analysis, document recurring issues, identify inefficiencies, and recommend permanent fixes or process improvements. Coordinate application releases, patches, and configuration changes using change management practices, including release notes, testing evidence, migration plans, and rollback considerations. Adhere to and enforce NYBG policies, procedures, and security standards to protect institutional and customer data. Develop and execute SQL queries to analyze data, identify anomalies, and implement data corrections in coordination with vendors and internal stakeholders. Deliver and facilitate cross-functional training for colleagues and end users on applications, databases, processes, and best practices. Support application access management, role-based permissions, and periodic access reviews in coordination with IT security and business owners. Partner with vendors and business users to troubleshoot issues, evaluate solutions, and implement system enhancements, upgrades, and process improvements. Design, develop, and maintain reporting, analytics, and data management tools that support organizational decision-making and operational efficiency. Develop test scripts, coordinate user acceptance testing, document defects, validate fixes, and confirm readiness for production deployment. Ensure the confidentiality, integrity, and security of data when working with NYBG staff, external partners, and vendors. Perform other related duties and responsibilities as assigned. Required Qualifications An Associate Degree, plus one (1) year of significant programming/analyst experience is required; OR a combination of education in Computer Sciences or related fields and two (2) years of significant programming/analyst experience or technical support Demonstrated work experience with application support Excellent communication skills and interpersonal skills, with the ability to work effectively with individuals at all levels and explain technical concepts to inexperienced users Demonstrated logical, analytical, and problem-solving skills Experience with creation/development of data-focused reports Customer service orientation Effective collaboration within a team Excellent time management skills; can work with minimal supervision Preferred Qualifications Exposure to Unit4 ERP, Raiser’s Edge NXT, Accesso Siriusware & Passport, Canvas, Entrinsik Informer and Enrole Experience working on system integrations/migration projects, including requirements gathering Familiarity with APIs, ETL processes, middleware, flat-file integrations, SFTP, web services, or similar integration methods Experience with Microsoft Power Platform, workflow automation, scripting, or low-code/no-code tools Experience supporting SharePoint/Intranet Experience with Project Management tools Familiarity/Experience working with Power BI or other visualization tools Familiarity with AI tools, generative, agents, LLMs Physical Demands & Work Environment While performing the duties of this position, the employee is regularly required to sit and use a computer and standard office equipment for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Baseline Work Schedule Monday-Friday, 9am-5pm, 35 scheduled hours per week. Occasional after-hours work, when needed to fulfill duties. Salary: Commensurate with experience within the range of $69,000-$75,000 Benefits: 15 Vacation Days 13 Paid Holidays 12 Sick Days Health and Dental Insurance Coverage 401K Pension Plan EOE #J-18808-Ljbffr New York Botanical Garden