Design Sales Specialist/Home Stylist, Full Time, Walnut Creek - Pottery Barn

About The Team Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. We hope you’re interested in building a home with us. Even if you don’t feel that you meet every requirement listed in this job description, we still encourage you to apply. Overview Of The Design Studio Specialist Role You will inspire customers to express themselves in their home. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand. Responsibilities Utilize design expertise to assist clients in one‑on‑one consultations in the store and in‑home regarding the design of their living spaces to drive store sales Perform productive in‑home consultations including the ability to accurately measure and assess the client’s living space Create and present design plans based on client’s needs, style, preferences and living spaces Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals Assist customers with special services such as gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders while demonstrating exemplary world‑class service standards Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment Criteria Strong communication, clienteling and customer follow‑up skills Ability to complete and coordinate complex large orders within a variety of sales channels Experience in working with elements of design preferred Proven ability to prioritize and handle multiple tasks simultaneously 1–2 years of customer service and retail sales experience (specialty retail preferred, but not required) Physical Requirements Must be able to be mobile on the sales floor for extended periods of time Must be able to lift and mobilize medium to large items, up to 75 lb., while utilizing appropriate equipment and safety techniques Full‑time associates are expected to have open availability to meet the needs of the business Part‑time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week. For an associate scheduled 20 hours or more weekly, greater availability that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday, or Saturday and Sunday) Benefits Just For You A generous discount on all Williams‑Sonoma, Inc. brands A 401(k) plan and other investment opportunities A wellness program that supports your physical, financial and emotional health Paid vacations and holidays (full‑time) Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time) This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location, etc. The anticipated pay range for this role will be: $20.00‑$22.00 per hour. Your Journey in Continued Learning Individual development plans and career pathing conversations Annual performance appraisals Cross‑brand and cross‑functional career opportunities Online learning opportunities through brand‑specific resources and WSI University Leadership development opportunities Legal & EEO Statements WSI will not now or in the future commence an immigration case or “sponsor” an individual for this position (for example, H‑1B or other employment‑based immigration). This role is not eligible for relocation assistance. Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances. #J-18808-Ljbffr Pottery Barn