Promotions Coordinator

Promotions Coordinator

Bring the excitement to life at Owensboro Racing & Gaming! The Promotions Coordinator is at the heart of the action—creating unforgettable moments, high-energy promotions, and engaging experiences that keep guests coming back for more. This role is perfect for someone who thrives in a fast-paced, entertainment-driven environment and loves connecting with people.

As a Promotions Coordinator, you'll help turn everyday visits into memorable experiences by executing exciting gaming promotions, supporting player development, and delivering top-tier guest service. From hosting drawings to engaging VIP guests on the gaming floor, you'll play a visible and impactful role in the fun and energy that define Owensboro Racing & Gaming—all while ensuring compliance with company policies and responsible gaming standards.

Owensboro Racing & Gaming is proud to offer a dynamic, energetic workplace where team members help create unforgettable guest experiences every day.

Applicants must be 21 years of age or older.

Essential Duties and Responsibilities

The following duties represent the essential functions of the role. This list is not all-inclusive and may be expanded as business needs require.

• Be a face of the fun by delivering exceptional, high-energy guest service that supports player development and builds loyalty.
• Create genuine connections with guests by learning their names and preferences, engaging in personal yet professional interactions, and welcoming them with enthusiasm, eye contact, and a smile.
• Energize the gaming floor by identifying opportunities to increase play, enhance guest experiences, and resolve concerns through effective service recovery.
• Utilize promotional kiosks, Super-Play Mate, and MGT software to drive engagement and support exciting promotions.
• Actively promote the Players Club program by encouraging new enrollments and keeping members excited and engaged.
• Champion responsible gaming initiatives while ensuring guests enjoy a safe and entertaining experience.
• Collaborate with the Director of Marketing, Marketing Manager, and Marketing Coordinator to plan and execute creative gaming promotions and special events.
• Prepare, execute, and maintain gaming promotions and Players Club continuity giveaways that keep guests coming back.
• Host, announce, and present promotional drawings and events, bringing enthusiasm, confidence, and showmanship to every moment.
• Maintain strong knowledge of all HHR machines to confidently assist guests with gameplay questions.
• Serve as a VIP host for high-value guests, delivering personalized service that makes them feel like a winner.
• Thrive in a fast-paced environment by managing time efficiently and prioritizing multiple promotions and tasks.
• Maintain reliable and punctual attendance, including evenings, weekends, holidays, and special events.
• Foster positive and professional relationships with fellow team members across all departments.
• Become a go-to resource by developing in-depth knowledge of property amenities, promotions, and events to guide and excite guests.
• Perform additional duties and responsibilities as assigned.

Required Skills and Abilities

• Strong guest service and interpersonal skills with a genuine passion for hospitality.
• Ability to build rapport quickly and communicate effectively with guests and team members.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to work independently and as part of a team.
• Ability to analyze situations, resolve problems, and make sound decisions.
• Comfortable working in a fast-paced, high-energy environment.
• Basic math skills and the ability to understand promotional rules and procedures.
• Proficiency with Microsoft Office and the ability to learn player development and promotional software.

Education and Experience

• High school diploma or GED required.
• Previous guest service experience in hospitality, gaming, or a related field preferred.
• Experience using Microsoft Office applications.
• Must be detail-oriented, professional, and possess strong time management skills.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

Physical Requirements & Working Conditions

• Ability to stand and walk for extended periods (approximately 90% of the workday).
• Ability to push, pull, carry, and lift up to 25 pounds.
• Ability to bend, reach, twist, stoop, crouch, kneel, and balance while performing job duties.
• Regular use of hands for handling materials, operating kiosks, and using computer equipment.
• Vision abilities include close vision, distance vision, color vision, depth perception, and peripheral vision.
• Ability to work in varying environments, including a moderately quiet office setting and a lively casino floor.
• Exposure to loud noise levels and cigarette smoke may occur on the gaming floor.
• Required to work nights, weekends, holidays, and extended hours as business needs dictate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.