Cafe Coach

Job Description

Job Description

Description:

If you're looking to build a career in coffee, the Cafe Coach position is the best place to start!

The Cafe Coach (Store Manager) role exists as the main administrative presence in the Stone Creek Coffee Cafes. Our Cafe Coaches begin their journey with Stone Creek Coffee as a Cafe Coach in Training. Our Cafe Coach Trainee (CCT) program is designed to equip individuals to support larger teams and business units as they grow in their path. Coaches work with their team to ensure every person coming into a Stone Creek Coffee Cafe experiences “Remarkable Care.”

Role Aspects

• CONNECTING WITH CUSTOMERS -- Cafe Coaches build a team that prioritizes the customer over all other work in the cafe. They endeavor to treat all guests with the same care and attention we would devote to our close friends and family. Cafe Coaches are also willing to participate in crucial conversations as needed to maintain a healthy cafe environment.
• OFFERING SOLUTIONS -- Cafe Coaches ensure their team cares for their customers by offering product recommendations as needed. They, alongside their team, go above and beyond to show the customer they are the most important thing.
• COFFEE GEEK - Coffee Geeks believe that Remarkable Care starts with the cup. Everybody at Stone Creek should love coffee, possess contagious passion around it, and want to explore it deeper, while communicating opportunities to pursue continued coffee education opportunities to their team members as well.
• CLEAN SPACE -- Each cafe’s Cafe Coach works alongside their team to provide a world-class environment for our customers and coworkers. They support developing systems and utilize tools provided to keep everything neat, clean and beautifully stocked with fresh products.
• APPRECIATION – Cafe Coaches possess a genuine disposition of thankfulness. As our front-line leaders, Cafe Coaches will coach and encourage thankfulness, ensuring their teams warmly and audibly thank every customer.
• HANDLING DIFFICULT CONVERSATIONS – As team leaders, Cafe Coaches are able and willing to have difficult conversations about performance, compensation, workplace dynamics, etc with clarity and professionalism. In doing so, they create an environment where team members can gather around coffee, be their authentic selves, and celebrate each other’s differences together.
• KEEPING & CAPTURING COMMITMENTS – Cafe Coaches keep commitments or communicate in advance with an updated plan if unable to keep a commitment.
• GIVING FEEDBACK AND BUILDING GROWTH PLANS – Development plans for team members are crafted by their Cafe Coach. Regular, specific feedback is provided to team members by their Cafe Coach pertaining to their work quality, personal growth, and potential path through daily interactions and formal performance reviews.
• BUDGET & METRIC TRACKING AND FOLLOW-UP – Cafe Coaches have a clear understanding of team financial success or struggles including their performance to their respective budget lines. They use this understanding to craft plans to improve their financial performance.

• Passion for coffee
• Organized, detail oriented, accountable
• Desire and ability to teach & lead others
• Coachable, desire to never stop learning
• Customer service enthusiast
• Ability to communicate effectively, respectfully, and with care
• Ability to focus on different tasks and prioritize effectively
• Leadership & Team Development Experience: 1 year

Skills Gained in This Role:

• Leadership and Team Development: Develop strong leadership abilities by coaching team members, setting clear expectations, and fostering a positive, collaborative work environment that promoted accountability and growth.
• Financial and Inventory Management: Gain experience in managing budgets, analyzing sales reports, controlling labor costs, and overseeing inventory to optimize ordering, reduce waste, and improve overall profitability.
• Customer Service Excellence: Build advanced customer service skills by handling inquiries, complaints, and feedback with professionalism and empathy, ensuring a consistently high-quality guest experience.
• Operational Efficiency and Multitasking: Learn to efficiently manage day-to-day operations while balancing administrative tasks, staff coordination, and customer engagement—all within a fast-paced environment.
• Communication and Interpersonal Skills: Enhance your verbal and written communication through daily interactions with staff, customers, and colleagues, ensuring clarity, alignment, and strong relationships.
• Knowledge of Food Safety and Compliance: Acquire an in-depth knowledge of local health regulations, sanitation practices, and workplace safety standards, ensuring compliance and promoting a safe, clean environment for team members and customers.

Training

Stone Creek Coffee has a paid training program for our Cafe Coaches which includes our Barista and Leadership training courses. We also offer ongoing training opportunities to ensure we never stop learning!

Compensation Structure

The Cafe Coach is a full-time salaried position eligible for the Stone Creek Coffee benefit package which includes:

• 401(k) Retirement Plan
• Health, Vision, and Dental Insurance
• HSA
• Paid Time Off (Vacation, Sick Time, Volunteer Time, Professional Development Time, and Mental Health Days)
• Complimentary weekly pound of coffee
• On the house fuel (i.e coffee beverages) while scheduled
• Employee Discounts (40%)
• Lifestyle Spending Account (LSA) stipend
• BetterHelp Partnership

Cafe Coach Trainees start as hourly employees beginning at $14.00 an hour plus tips. During CCT training participants are eligible for Stone Creek Coffee benefits including complimentary coffee, employee discounts, insurance, etc.

For CCTs who complete training and are placed in a Cafe of their own, we offer an annual salary beginning between $46,000 - $50,000; starting pay based on qualifications and experience.

All employees have the opportunity for a compensation review and discussion three times annually during Pay and Performance Reviews. Stone Creek Coffee strongly encourages people from underrepresented groups to apply. We are an Equal Opportunity Employer, and we celebrate diversity and are committed to creating an inclusive environment for all employees.