IT Operations Officer

Job Description

Job Description

Job Title:      IT Operations Officer

Department:    Information Technology 

Classification:   Exempt

Reports to: Head of IT

Summary/Objective:  Under the direction of the Head Of IT, takes complete responsibility for the day-to-day operations, user support and branch/office IT environment. Must be prepared to work a flexible schedule including nights and weekends.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Direct responsibility for supervising, evaluating and training IT operations staff in performing duties including off-hour coverage.
2. Arrange training and assist end users to learn and use new applications.
3. Maintain  accurate  and  up-to-date  computer  hardware  and  software  inventory  control  and  update configuration information.
4. Maintain operational dashboards, daily health checks, and system availability reports.
5. Work with internal teams to resolve recurring technical issues and improve operational workflows.
6. Maintain and update standard day-to-day operating procedures.
7. Support patching, change management, and scheduled maintenance activities.
8. Assist with disaster recovery tests and business continuity planning exercises.
9. Contribute  to  compliance,  audit,  and  security  tasks  by  generating  logs  and  documentation  when required.
10. Collaborate  with  application  support,  infrastructure,  and  cybersecurity  teams  for  seamless operations. 

Competencies:

In order to perform the job successfully, an individual should demonstrate the following competencies:

1. Knowledge  and  experience  in  general  banking  IT  operations,  technical  support,  and/or infrastructure monitoring.
2. Familiarity with ITIL practices for incident, problem, and change management. 
3. Basic understanding of Windows/Linux servers, networking concepts.
4. Strong analytical, troubleshooting, and communication skills.

Required Education and Experience:

• Bachelor's degree (B. A. or B. S.) from four-year college or university or equivalent combination of education and work experience.
• 3 to 7 years of related experience and/or training.

Additional Qualifications:

Knowledge of Computer Operating Systems, Windows, Microsoft applications.

Language/Communication Skills:

Proficiency in Mandarin highly desirable.