Help Desk Coordinator - Indianapolis, IN

STI

Indianapolis, IN

Associate degree or higher in Information Technology, Business Administration, or a related field is required.
Relevant industry certifications or similar credentials are considered a strong plus.
Equivalent combinations of education and professional experience (minimum 5-7 years in helpdesk and administrative support roles) may be considered in lieu of formal degrees.

Technical & Operational Skills

Experience with helpdesk ticketing systems and basic troubleshooting.
Familiarity with procurement workflows and PO systems.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Experience with SharePoint, scheduling tools, and organizational chart software.
Understanding of VPN setup and access request procedures.

Administrative & Communication Skills

Strong written and verbal communication skills.
Ability to manage calendars, coordinate meetings, and handle confidential information.
Skilled in drafting professional correspondence and documentation.
Experience coordinating travel and managing logistics.
Experience working with external vendors (e.g., CAI) on staffing and onboarding.

Organizational & Interpersonal Skills

Exceptional attention to detail and time management.
Ability to multitask and prioritize in a fast-paced environment.
Professional demeanor and customer service orientation.
Ability to work independently and collaboratively across teams.

Confidentiality & Discretion

Demonstrated ability to handle sensitive information with integrity.
Commitment to maintaining confidentiality in all aspects of the role.

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Vacancy posted 2 days ago

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