Senior Review Program Manager

Role Description

Senior Review Program Managers are attorneys with extensive document review project management experience who serve as a central point of contact with counsel, client, and internal Lighthouse stakeholders on projects requiring managed review. The Senior Review Program Manager provides high level oversight and management of the work conducted by our project managers and review teams to ensure quality and timeliness of all deliverables.

• Consult with client/counsel to design, implement, and supervise execution of matter-specific review plans that meet Lighthouse standards and project requirements.
• Manage and drive successful outcome of document review projects, providing high level project oversight and management of project manager, team lead, and review team work to ensure quality and timeliness of all deliverables.
• Recommend and drive best practices in review as a trusted advisor to both internal and external stakeholders.
• Encourage adoption of beneficial AI/Analytics/linguistic offerings; design review workflows to maximize efficiency and accuracy gains from AI, TAR and analytics.
• Lead client/counsel conversations with acumen to address competing priorities and key stakeholders with different areas of focus.
• Actively engage with sales and client success teams: assist with project budgets and ROI assessments, participate in client annual meetings.
• Determine appropriate project staffing levels and serve as escalation point for review staffing partner.
• Manage staffing partner and contracted resources to ensure adherence to Lighthouse standards, execution against throughput goals, and output of quality deliverables.
• Provide daily status reports to case teams; compile end of project summary and insights report for sales, client success, and case teams.
• Provide client-specific subject matter expertise on large scale complex matters across multiple stakeholders.
• Advise on development of client enterprise-level review standards, including review workflow strategy and optimal use of technology.
• Train and develop protocols for Review Managers.
• Participate in company initiatives and team process improvement initiatives, and other related duties as assigned.

Qualifications

• Eight+ years of experience as a document review manager with review provider or law firm.
• Experience leading complex multi-jurisdictional and global matters.
• Aptitude for building trust and successful client relationships.
• Attorney, active and in good standing in any US jurisdiction.
• Strong leadership, ability to appropriately delegate tasks, and guide multiple internal and external teams in complex workflows while adhering to established project timelines and budget parameters.
• Self-starter with strong sense of ownership and commitment to client satisfaction.
• Knowledge of litigation discovery process and objectives.
• Build understanding of available and emerging technologies and workflows that can effectively be leveraged in review projects.
• Ability to incorporate TAR and other analytics effectively and defensibly into review workflows, and develop new workflows to incorporate emergent technologies.
• Excellent written and oral communication skills suited to a client-facing role, careful attention to detail, and superior technical aptitude.
• Ability to manage competing priorities and work independently or as part of a team.
• Proficiency as an end user in Relativity or comparable platform.
• Experience planning and managing reviews for MDLs or HSR Second Requests preferred.

Requirements

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Benefits

• Comprehensive quality benefits package including medical, dental, vision, and a 401k with company match.
• Company paid benefits include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans.
• Generous Flexible PTO program and paid volunteer days.
• Participation in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.
• Eligible to participate in an annual bonus or incentive program.