Patient Access & Navigator Trainer

Cottage Health seeks a Patient Access & Navigator Trainer for their Patient Access department responsible for providing coordinating and delivering training to the centralized scheduling center and patient access teams. Functions as a consultant and resource for education, role development, orientation/onboarding of new hires, advanced training for established team members, and competency management. Communicates with leadership to identify training needs and map out development plans for teams and individuals and maintaining a comprehensive training knowledge base. Qualifications QUALIFICATIONS: All job qualifications listed indicate the minimum level necessary to perform this job proficiently. Education: Minimum: Associate's Degree or equivalent education/experience (2 years of applicable experience for each year of education). Preferred: Bachelor’s Degree. Certifications, Licenses, Registrations: Minimum: Obtain EPIC credential (issued by Cottage Health) in Cadence, Radiant or Referral Management within 1 year from hire date. Preferred: Process Improvement Methodology certification, Certified Revenue Cycle Rep (HBI), and Certified Patient Access Rep. Technical Requirements: Minimum: Basic MS Word, Outlook, PowerPoint, and Excel skills, 35 wpm keyboard/typing speed, knowledge of an Electronic Health Record system. Preferred: Intermediate MS Office and Epic skills. Years of Related Work Experience: Minimum: 2 years of progressively responsible Patient Access, Scheduling, or Call Center experience. Preferred: 5 years of Patient Access, Scheduling, or Call Center experience, 3 years of management experience, an adult education experience. *Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work. #J-18808-Ljbffr