Patient Service Representative

Patient Service RepresentativeNew Jersey's largest Vascular Surgery group dedicated solely to the diagnosis and management of diseases of the arteries and veins. The Group has been delivering care throughout New Jersey since 1963 and is home to some of the best Vascular Surgeons in the country. Consistently recognized by their peers and patients as the top group in the region, The Cardiovascular Care Group provides the highest quality care using the newest technologies in the setting of years of experience with outstanding results.Job Summary:The Patient Service Representative answers incoming calls, schedule appointments and perform a variety of administrative tasks. The ideal candidate should have excellent oral and written communication skills and be able to organize their work.Responsibilities will include:Answer telephone and process phone callsProvide basic and accurate information via phone/emailWarm transfer callers to appropriate party; take and relay messages as neededMake patient appointments; input information to EMR and outlook calendarPerform other clerical duties such as filing, photocopying, transcribing and faxingExecuting administrative tasks as necessary in support of all group initiatives, including but not limited to operations, marketing and finance departmentsCreate, update and manage database files pertaining to patient and referring physician contact informationData reporting and analysisContent development and proofreadingMedia research and list developmentCompany research and list developmentAd hoc projects as neededSkills and ExperienceMinimum three years of experience as telephone operator/appointment scheduler, preferably in a medical officeExcellent interpersonal and phone etiquette communication skills; fluency in Spanish a plusBasic medical knowledge; vascular knowledge a plusStrong customer service skillsAbility to perform efficiently in a fast paced environmentExcellent attention to detailEducation:High School Diploma or equivalentBenefits:Excellent work/life balanceMedical (100% paid by the group for Employee Only coverage with the Cigna Bronze plan).Dental – three plans to choose from Delta Dental and Cigna.Vision – two plans to choose from Delta VSP.Health Savings Account and Flexible Spending Accounts (Healthcare, Dependent Care, Transit and Parking) through Upswing.Life Insurance – $25,000 Paid by the group with the option to enroll in additional Voluntary Life Insurance coverage.Short-Term Disability and Long-Term Disability through New York Life with the option to enroll in additional voluntary coverage.Ancillary optional benefits – Accident, Critical Illness and Hospital Indemnity through New York Life.Paid Time OffHoliday PayPaid Jury Duty – 1 day of full pay.Employee Assistance Programs through RWJBH and Cigna.401k Employer Contributions – upon eligibility, group contributes 3%Working Advantage and Life Mart Employee Discounts.Holiday Party, Employee Appreciation Days, Ice Cream Socials, various Fundraisers and Contests (receive prizes!) – Lots of employee engagement.